Help Desk Specialist

Hire DigITalent Inc.; Montreal (administrative region); Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading IT support company in Montreal is seeking a Bilingual Helpdesk Support Specialist. The ideal candidate will provide top-tier technical assistance to clients in both French and English, demonstrating strong troubleshooting skills and effective communication. Responsibilities include diagnosing IT issues, supporting Microsoft technologies, and managing Jira tickets. A valid driver's license is required for travel to office locations, along with the ability to lift and move desktops. Industry certifications are a plus.

Qualifications

• Proven experience in helpdesk and deskside support.
• Ability to configure and troubleshoot Office 365 applications and other desktop services.
• Excellent written and verbal communication skills.

Responsibilities

• Provide high-quality helpdesk and deskside support in both French and English.
• Diagnose and troubleshoot technical issues both remotely and on-site.
• Maintain accurate records of support activities and documentation.

Skills

Fluent in French

Fluent in English

Troubleshooting skills

Effective communication

Experience with Microsoft technologies

Jira experience

Education

Industry certifications (CompTIA, Microsoft, Cisco)

Tools

Office 365

Jira

Mobile Devices (iPhones, iPads, Android)

Job description

We’re looking for a driven and capable Bilingual Helpdesk Support Specialist who is fluent in both French and English to deliver top-tier technical assistance to our clients’ end users. The successful candidate will demonstrate strong troubleshooting skills, clear and effective communication, and a commitment to excellent customer service.

Job Description

• Provide high-quality helpdesk and deskside support to end-users, addressing IT issues promptly and effectively in both French and English.
• Diagnose and troubleshoot technical issues remotely and on-site, utilizing strong problem-solving skills.
• Configure and troubleshoot Office 365 applications, cabling, routing, WiFi, and other desktop support services.
• Support Microsoft technologies, including operating systems, Office suite, Exchange Online, and Intune.
• Strong experience with Jira, including ticket management, issue tracking and workflow customization
• Troubleshoot and support mobile devices such as iPhones, iPads, and Android devices.
• Communicate effectively with end-users of all levels, ensuring clear and concise resolution of IT issues.
• Strong documentation skills with the ability to accurately record support activities, and document troubleshooting steps.
• Maintain accurate records of support activities, including incident documentation and resolution.
• Stay up-to-date with industry trends and technologies to provide innovative solutions and enhancements

Requirements

• Must be Fluent in both French and English, with the ability to read, write, and communicate effectively in both languages.
• Must have proven experience in providing helpdesk and deskside support, with a focus on resolving software and hardware issues.
• Must be able to visit office locations on site in the Montreal area (remote flexibility but required to go into the office when needed)
• Strong problem-solving skills and the ability to diagnose and troubleshoot technical issues efficiently.
• Experience supporting the Microsoft stack of technologies, including operating systems, Office suite, Exchange Online, and Intune.
• Familiarity with configuring and troubleshooting mobile devices such as iPhones, iPads, and Android devices.
• Excellent written and verbal communication skills, with the ability to communicate technical information clearly to end-users.
• Industry certifications such as CompTIA, Microsoft, or Cisco are beneficial.
• Physically able to lift and move desktops and monitors.
• Valid driver's license and willingness to travel to other offices as needed.