Bilingual Onsite IT Deskside Technician

Insight; Candiac; Hybrid; CAD 52,000 - 72,000; Full time

Benefits offered by this job

Remote work flexibility

Job summary

Insight is seeking a Services Technician to troubleshoot and support enterprise hardware and peripherals, with collaboration across IT divisions and clients. The role involves configuring computers, installing licensed software, and delivering user training, while maintaining documentation and contributing to a knowledge base.

The candidate should hold an IT-related certificate or diploma, have 3–5 years of relevant experience, and possess A+ certification; ITIL is required, and

Qualifications

• IT-related certificate or diploma from a recognized post-secondary institution.
• 3–5 years of troubleshooting or IT support experience in an enterprise environment.
• Strong communication, organizational, customer service, documentation and problem-solving skills.
• A+ certification is required and MCSE/MCP are assets.

Responsibilities

• Troubleshoot and triage enterprise or desktop systems with Operations.
• Work with Citrix, Virtual Desktop, and thin clients; provide advanced Windows troubleshooting.
• Assemble, configure, and troubleshoot computers and peripherals.
• Install operating systems and approved software; ensure proper licensing.
• Perform routine equipment maintenance and upgrades and provide hardware/software training.
• Document work in the ticketing system; create knowledge-base materials.
• Mentor teammates and participate in multi-team rotations as needed.
• Be willing to be on-call or overtime as required.

Skills

A+ Certification

ITIL Certification

PowerShell

ServiceNow

MCSE/MCP

Bilingual English/French

Driver's License

Continuous learning

Education

IT-related Certificate or Diploma

Job description

Insight is seeking a Services Technician to troubleshoot and support enterprise hardware and peripherals, with collaboration across IT divisions and clients. The role involves configuring computers, installing licensed software, and delivering user training, while maintaining documentation and contributing to a knowledge base.

The candidate should hold an IT-related certificate or diploma, have 3–5 years of relevant experience, and possess A+ certification; ITIL is required, and