Bilingual IT Support Technician — Remote & On-Site

Mnp Llp; Canada; Hybrid; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Generous base pay

Vacation time

Personal days

Pension plan 4% matching

Voluntary savings

Bonus programs

Flexible benefits

Mental health resources

Perks and discounts

Professional development

MNP University

Dress For Your Day

Social events

Job summary

MNP is seeking an IT Support Technician to join our Technology - Support Services team in Canada. You will assist team members with daily technology usage, deploy and support key business apps, and maintain devices across the country.

You will engage in developing IT standards, manage requests through ServiceNow, and deliver training to colleagues. This bilingual role requires English and French fluency and may involve travel and after-hours on-call shifts.

Qualifications

• 3+ years in IT support or customer service.
• Proficient with Windows OS and common business apps.
• Fluent in English and French.
• Willingness to travel across Canada and on-call shifts may be required.

Responsibilities

• Support team members daily in the use of their technology tools both in person and remotely, across Canada
• Deploy, configure, and support key business applications, particularly in tax and accounting
• Provide technical support and maintenance relating to workstations, laptops, mobile devices, and peripherals
• Contribute to the evolution of our IT support standards, guidelines, policies, and processes
• Manage requests through ServiceNow and enrich our knowledge base for the benefit of the entire team
• Deliver training individually or in groups, to help them become more autonomous and efficient
• Collaborate within a large Technology team while demonstrating autonomy and initiative
• Travel outside your home city as required, which may include same-day travel or multi-day trips
• Availability to work occasional shifts outside of standard hours or in an on-call rotation, to support the continuity of service

Skills

Technologically savvy

IT support experience

Windows proficiency

Stakeholder collaboration

AV and business apps knowledge

Networking / IT asset mgmt

Bilingual English/French

Tools

ServiceNow

Job description

MNP is seeking an IT Support Technician to join our Technology - Support Services team in Canada. You will assist team members with daily technology usage, deploy and support key business apps, and maintain devices across the country.

You will engage in developing IT standards, manage requests through ServiceNow, and deliver training to colleagues. This bilingual role requires English and French fluency and may involve travel and after-hours on-call shifts.