Bilingual Microsoft 365 Trainer & Adoption Specialist
Special Olympics Canada
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Job summary
Special Olympics Canada is seeking a bilingual Microsoft 365 & Digital Adoption Specialist to boost digital skills and collaboration across the national organization. You will design practical training and deliver sessions for staff and Chapters, spanning Teams, SharePoint, OneDrive, Outlook, Word, Excel and PowerPoint.
The role covers hands-on administration, secure collaboration, and the adoption of Copilot, with emphasis on effective training and user support in a distributed, multi-site
Qualifications
- Fluency in written and spoken English and French is required.
- Demonstrated experience administering Microsoft 365 environments.
- 3-5 years experience supporting Microsoft 365 technologies, including Teams, SharePoint Online, Exchange Online, OneDrive, and Microsoft Entra ID.
- Proven ability to develop and deliver end-user training and practical technology guidance.
- Experience supporting and troubleshooting cloud-based collaboration platforms.
Responsibilities
- Develop and deliver Microsoft 365 training programs for National Office staff and Chapters.
- Facilitate instructor-led, virtual, and small-group training sessions on Microsoft Teams, SharePoint, OneDrive, Outlook, Forms, Power Automate, Copilot, and secure collaboration practices.
- Create learning materials, quick-reference guides, videos, FAQs, and knowledge base articles.
- Deliver Microsoft 365 onboarding sessions for new employees and support digital workplace orientation.
- Track training participation, adoption trends, and user feedback to improve future learning programs.
- Administer and support Microsoft 365 services including Teams, SharePoint Online, Exchange Online, OneDrive for Business, Entra ID, Intune, Forms, Copilot, etc.
- Provision and deprovision user accounts and support onboarding/offboarding.
- Manage licensing, shared mailboxes, distribution lists, and SharePoint permissions.
- Monitor service health and escalate issues as required.
- Maintain technical documentation and user resources.
- Provide Tier 2 support for Microsoft 365 apps and services.
- Troubleshoot authentication, sync, and access issues across devices.
- Identify recurring issues and propose permanent fixes.
Skills
Education
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Job description
Special Olympics Canada is seeking a bilingual Microsoft 365 & Digital Adoption Specialist to boost digital skills and collaboration across the national organization. You will design practical training and deliver sessions for staff and Chapters, spanning Teams, SharePoint, OneDrive, Outlook, Word, Excel and PowerPoint.
The role covers hands-on administration, secure collaboration, and the adoption of Copilot, with emphasis on effective training and user support in a distributed, multi-site
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