Digital Experience: Microsoft 365 Adoption Specialist

McMaster University

Hamilton

On-site

CAD 58,000 - 81,000

Full time

3 days ago

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Job summary

McMaster University seeks a Business Systems Specialist (Digital Experience) to lead adoption of enterprise technologies, including Microsoft 365, across a large academic community. You will partner with faculty, staff and students to maximize technology value and drive user experience improvements.

The role focuses on change management, training, and user adoption, with responsibilities ranging from consultation to lead supervision of a team. Flexible work arrangements may be available.

Qualifications

Bachelor's degree required in Computer Science, Business, or related field.
5 years of relevant experience required.
Experience implementing and supporting Microsoft 365 technologies in a large organization.

Responsibilities

Provide consultation to faculty, staff and students and support adoption of technologies.
Lead change management, communications, and training strategies for new services.
Develop learning resources and deliver training on enterprise technologies.
Support evaluation and rollout of Microsoft 365 and related AI tools, ensuring governance and security alignment.
Monitor usage, collect feedback, and drive continuous improvement.

Skills

Microsoft 365 technologies

Training & adoption

Consultative client support

Communication skills

Project coordination

Education

Bachelor's degree in Computer Science or Business

Tools

Microsoft 365 Copilot

SharePoint

Teams

Power Automate

Copilot Studio

Job description

The role focuses on change management, training, and user adoption, with responsibilities ranging from consultation to lead supervision of a team. Flexible work arrangements may be available.

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