IT Support Technician

MNP; Quebec; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Generous base pay

4 paid personal days

Group pension plan with 4% matching

Voluntary savings products

Bonus programs

Flexible benefits

Mental health resources

Professional development assistance

Firm sponsored social events

Job summary

MNP is seeking an IT Coordinator in Quebec, Canada, to join their Technology – Support Services team. This role involves providing deskside support, deploying applications, and maintaining IT operations within a diverse team. Candidates should be technologically savvy, bilingual in French and English, and have customer service experience. The position offers high-potential earnings with benefits including paid personal days and a flexible work environment.

Qualifications

• Relevant IT experience is considered an asset.
• Basic understanding of telephony systems and concepts.
• Experience in asset management and planning preferred.

Responsibilities

• Provide deskside support to team members locally and remotely.
• Support deployment and configuration of core applications.
• Provide technical support for desktop and mobile devices.
• Implement and maintain equipment standards and policies.
• Deliver training both in person and remotely.

Skills

Technologically savvy

Customer service experience

Ability to learn applications quickly

French language skills

English language skills

Tools

Active Directory

Networking concepts

Windows 10

Office 365

TaxCycle

CaseWare

Job description

This bilingual opportunity is also available on MNP’s Postes avec expérience job board in French. Please submit one application only to be considered for this opportunity. Thank you.

Inspirational, innovative and entrepreneurial – this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.

Make an impact with our Technology – Support Services team as an IT Coordinator. This diverse team of tech‑savvy problem solvers embraces digital transformation, and the possibilities technology brings to the future of our industry. As a trusted advisor, you’ll support, utilize, and maintain MNP’s technology to ensure smooth IT operations, enabling team members to work efficiently and effectively.

MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid‑market business practices.

Responsibilities

• Provide deskside support to team members both locally and remotely across Canada
• Support the deployment, configuration and use of our core set of applications, including tax and accounting applications
• Provide technical support relating to desktop, laptop, printers, scanner configuration and mobile devices
• Implement and maintain equipment standards, policies and support processes
• Install software and deploy hardware as required
• Perform data recovery operations
• Utilize ServiceNow ticketing and Knowledge Base systems
• Be able to work independently and as a member of a larger Technology team
• Deliver one on one and group training, both in person and remotely
• Flexibility to work overtime, as necessary
• Availability to work occasional shifts outside of standard hours or in an on‑call rotation, as necessary
• Maintain flexibility to travel regionally

Skills And Experience

• Technologically savvy with a strong ability to learn applications and systems quickly
• Relevant IT experience is considered an asset
• Customer service experience
• An understanding of the following is considered an asset:
  • Active Directory
  • Networking concepts
  • Installing and troubleshooting print devices
  • Imaging hardware
  • Backup systems
  • AV Equipment
  • PowerShell
• Knowledge of the following Microsoft based Operating Systems and software is considered an asset:
  • Windows 10
  • Office 365
  • Teams
  • OneDrive
• A basic understanding of telephony systems and concepts
• Written and verbal French and English language skills, due to frequent collaboration with English-speaking teams/clients across Canada and some client deliverables/regulatory reporting obligation are in English
• Familiarity supporting key applications such as TaxCycle, CaseWare and other consumer accounting packages would be considered an asset
• Experience in asset management and planning preferred
• Experience working with the business to assess business needs would be beneficial

MyRewards@MNP

With a focus on high‑potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office. You will be rewarded with generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, MNP University, a flexible Dress For Your Day environment, firm sponsored social events and more!

Diversity@MNP

We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply!