Bilingual IT Field Support Specialist

Tata Consultancy Services; Montreal; On-site; CAD 50,000 - 70,000; Full time

Job summary

A global IT services provider is seeking a candidate proficient in both French and English for a role focused on supporting desktop and laptop systems. The ideal candidate will have advanced knowledge in infrastructure projects, troubleshooting skills with remote management software, and familiarity with various ticketing tools. This position offers opportunities for growth and development within a diverse team environment.

Qualifications

• Ability to identify problems and deliver strategic solutions to clients.
• Effective collaboration and communication skills.
• Genuine interest in continuous learning and growth.

Responsibilities

• Provide End User Support for desktops and laptops.
• Assisting with troubleshooting issues using remote management.
• Testing, troubleshooting, and diagnosing computer error messages.

Skills

Proficiency in both French and English language

Advanced knowledge in infrastructure projects

Troubleshooting issues using remote management software

Familiarity with Microsoft Office 365

Understanding Mobile device management

Good knowledge of Windows/MAC OS

Proficient in Ticketing Tools

Strong analytical and problem resolution skills

Tools

LogMeIn

TeamViewer

ServiceNow

Remedy tool

Job description

A global IT services provider is seeking a candidate proficient in both French and English for a role focused on supporting desktop and laptop systems. The ideal candidate will have advanced knowledge in infrastructure projects, troubleshooting skills with remote management software, and familiarity with various ticketing tools. This position offers opportunities for growth and development within a diverse team environment.