Bilingual IT Help Desk Technician (EN/FR)

Newforma Inc; Lévis; On-site; CAD 52,000 - 72,000; Full time

Job summary

Newforma is seeking an experienced, bilingual IT Help Desk Technician to provide first and second level hardware and software support to internal users across our companies. The role involves deploying, monitoring, upgrading, and supporting global IT systems and documenting resolutions.

Responsibilities include ticketing, escalation, inventory management, and applying technical documentation to resolve issues.

Qualifications

• Proven ability to troubleshoot and resolve end-user IT issues.
• Bilingual in English and French, with strong communication.
• Solid experience with Windows server environments and Microsoft 365.

Responsibilities

• Provides technical assistance and support to end users related to computer systems, hardware, or software.
• Deploying, monitoring, upgrading, and supporting all global IT systems, including servers, PCs, Macs, printers, operating systems, software applications, and peripherals.
• Troubleshoots and maintains user facing hardware including laptops, desktops, Aps, printers, etc.
• Responds to queries, creates and updates tickets, isolates problems, and determines and implements solutions or escalation procedures.
• Prioritize and complete work to meet or exceed response and resolution targets.
• Follows defined policies and procedures to manage workflow, including escalation of tickets.
• Utilizes available resources to promptly and accurately identify resolutions
• Maintains inventory of equipment, hardware, software, and supplies.
• Understands, applies, and utilizes information gained by reading, studying, and reviewing technical documentation, manuals, and other support sources.
• Other duties as assigned.

Skills

Problem-solving

Bilingual English/French

Communication

Teamwork

End-user support

Tools

VMware vSphere

vCenter

Microsoft 365

Entra ID

Intune

SharePoint

Power Platform

Azure

AWS

VPN

Newforma Konekt

Newforma Project Center

Job description

Newforma is seeking an experienced, bilingual IT Help Desk Technician to provide first and second level hardware and software support to internal users across our companies. The role involves deploying, monitoring, upgrading, and supporting global IT systems and documenting resolutions.

Responsibilities include ticketing, escalation, inventory management, and applying technical documentation to resolve issues.