Bilingual IT Technician I — On‑Site Support & Growth

Altasciences; Laval (administrative region); Hybrid; CAD 40,000 - 50,000; Full time

Benefits offered by this job

Health/Dental/Vision Insurance Plans

401(k)/RRSP with Employer Match

Paid Vacation and Holidays

Employee Assistance & Telehealth Programs

Training & Development Programs

Job summary

A leading research company located in Laval is looking for an IT Technician I to provide first-level support to users in both French and English. Responsibilities include assisting users with various IT tools, troubleshooting issues, and improving support methods. Candidates should hold an IT-related degree, possess excellent customer-service skills, and have basic to intermediate knowledge of hardware and software. This full-time role offers a chance to work at on-site locations with a comprehensive benefits package.

Qualifications

• Demonstrated technical skills with the ability to learn new equipment and procedures quickly.
• Ability to work independently under tight deadlines and as part of a team.

Responsibilities

• Provide accurate and creative solutions to user problems.
• Log calls and document the issue, communication, and solution of the incident.
• Research, resolve, and respond to user questions in a timely manner.

Skills

Bilingual, fluent in both French and English

Excellent customer-service skills

Excellent diagnostic and problem-solving skills

Ability to effectively prioritize tasks

Basic to intermediate knowledge in mobile smartphones

Education

Professional or college degree in an IT-related program

Tools

Windows 10

Cisco Phone Equipment

Microsoft Office

DHCP

DNS

TCP/IP

Active Directory

Remote Desktop Services

AirWatch MDM

Windows Deployment Services (WDS)

antivirus software

VPN technology

Job description

A leading research company located in Laval is looking for an IT Technician I to provide first-level support to users in both French and English. Responsibilities include assisting users with various IT tools, troubleshooting issues, and improving support methods. Candidates should hold an IT-related degree, possess excellent customer-service skills, and have basic to intermediate knowledge of hardware and software. This full-time role offers a chance to work at on-site locations with a comprehensive benefits package.