Bilingual Deskside IT Tech (EN/FR) – White-Glove

Akkodis; La Prairie; On-site; CAD 50,000 - 65,000; Full time

Job summary

A technology services company is seeking a Bilingual Deskside Technician in La Prairie, QC for a contract position. The ideal candidate will support users with IT-related inquiries, including application support and hardware services. Strong customer service and bilingual communication skills in English and French are essential. This mid-senior level position involves direct interaction with clients and fostering strong relationships.

Qualifications

• 3-5 years of related experience in IT support.
• Ability to thrive in a rapidly changing environment.
• Strong customer focus and relationship-building skills.

Responsibilities

• Provide front line support and white glove service for clients.
• Educate users on technology features and assist with hardware choices.
• Coordinate all customer issues and requests, advocating for their needs.

Skills

Customer Service Skills

Bilingual (EN/FR)

Troubleshooting

Communication Skills

Education

A+ Certification

Microsoft MCP Certification

Job description

A technology services company is seeking a Bilingual Deskside Technician in La Prairie, QC for a contract position. The ideal candidate will support users with IT-related inquiries, including application support and hardware services. Strong customer service and bilingual communication skills in English and French are essential. This mid-senior level position involves direct interaction with clients and fostering strong relationships.