Bilingual Home & Auto Insurance Advisor

RBC Insurance Group

Saint-Jérôme

On-site

CAD 52,000 - 66,000

Full time

5 days ago

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Job summary

RBC Insurance Group is seeking an empathetic Licensed Insurance Advisor for Home & Auto, providing expert insurance advice to clients over the phone and helping them protect what matters most. You will assess needs, explain options, and guide clients through policy selections.

The role emphasizes customer-centric service, regulatory compliance, and collaboration with partners; the successful candidate will be bilingual in English and French and capable of delivering exceptional client

Qualifications

Willingness and ability to obtain the Quebec Damage Insurance certificate and the General Insurance License for Ontario and other provinces.
Bilingualism (English and French) required to serve English- and French-speaking clients.
High level of reading, comprehension and speaking in both languages.

Responsibilities

Provide insurance advice and solutions to clients based on their needs through inbound calls.
Exhibit a consistent, positive client experience and resolve client concerns at first contact, building relationships.
Complete personalized needs assessments using tools, resources and calculators to support recommendations.
Demonstrate understanding of regulatory risk when underwriting and updating home & auto polices.
Use procedures effectively during conversations with clients.
Cultivate and maintain relationships with partners to work as one RBC team.