Bilingual Customer Care & Scheduling Coordinator

111013 ParaMed Inc.; Canada; On-site; CAD 30,000 - 36,000; Part time

Benefits offered by this job

Celebration programs

Recognition programs

Health benefits

Dental benefits

Education allowance

Employee assistance program

Exclusive offers

Job summary

ParaMed is seeking a Bilingual Customer Care Representative to serve as the primary contact for clients and field staff, delivering exceptional service in English and French while coordinating care requests and supporting service delivery.

You’ll join a team that offers part-time and full-time opportunities, a comprehensive benefits package, education allowance for employees and family, and a range of wellbeing programs.

Qualifications

• One year administrative or office experience is an asset.
• Scheduling experience is an asset.
• Strong computer skills.
• Fluency in both English and French (spoken and written) is mandatory.
• Superior customer service skills.
• Ability to communicate effectively, both orally and in writing.
• Compassion and empathy when interacting with patients and their families.

Responsibilities

• Assign appropriate staff to patients based on factors including times suggested by patients, staff availability and relevant skill sets.
• Build a care schedule for patients.
• Enter and update employee and patient data within computerized system.
• Respond professionally and courteously to calls and electronic communication from funders, staff, patients, and families.
• Document and appropriately report all staff and patient interactions.

Skills

Bilingual English/French

Customer service

Communication skills

Empathy and compassion

Job description

ParaMed is seeking a Bilingual Customer Care Representative to serve as the primary contact for clients and field staff, delivering exceptional service in English and French while coordinating care requests and supporting service delivery.

You’ll join a team that offers part-time and full-time opportunities, a comprehensive benefits package, education allowance for employees and family, and a range of wellbeing programs.