Bilingual Patient Care Representative

emergiTEL Inc.; Vancouver; Remote; CAD 25,000 - 30,000; Full time

Benefits offered by this job

Fully remote

Job summary

emergiTEL is seeking five bilingual Patient Care Representatives for a fully remote assignment. You will handle inbound patient enquiries, provide approved product information and complete related administration.

Start date is November 16, 2026 for four months, at 40 hours per week, with potential for extension or conversion to permanent employment. The position is fully remote with Eastern Time scheduling; training is paid and equipment is provided.

Qualifications

• Full professional fluency in English and French, assessed during live conversation.
• Experience in medical administration or healthcare call centers with high daily call volume.
• Clear communication, data entry accuracy, and organization.

Responsibilities

• Answer inbound calls in English and French with accurate, approved information.
• Complete data entry and light administrative tasks between calls.
• Document interactions and follow-up actions accurately.
• Handle sensitive conversations with empathy and de-escalation.
• Refer escalations to a Team Lead or Manager; no clinical advice.
• Maintain a patient-centered service level while meeting goals.

Skills

Bilingual English/French

Call center experience

Data entry

Job description

Bilingual Patient Care Representative | emergiTEL | Five temporary positions | English and French

emergiTEL is recruiting five bilingual Patient Care Representatives for a fully remote assignment. Two positions support the Patient Majority Team and three support the Veteran Team, including callers with PTSD. You will handle inbound patient enquiries, provide approved product information and complete related administration.

Start and term: November 16, 2026; four months; 40 hours per week. There is potential for extension or conversion to permanent employment.

Location: Fully remote, with no geographic restrictions. You must be available for the required Eastern Time schedule. Equipment is required, with setup and delivery arrangements to be coordinated before starting.

Paid training: Approximately four to five weeks, 9:30 a.m. to 6:00 p.m. Eastern Time.

Shifts after training: 9:00 a.m. to 5:30 p.m. or 10:30 a.m. to 7:0 p.m. Eastern Time.

Compensation: Hourly pay to be discussed with your emergiTEL recruiter.

What you will do

• Answer inbound calls in English and French, listen carefully and respond with accurate, approved product information.
• Complete data entry and smaller administrative tasks while waiting for inbound calls.
• Document interactions and follow-up actions accurately.
• Handle sensitive or difficult conversations with empathy and effective de-escalation.
• Refer escalations to the Team Lead or Manager. Agents do not provide clinical support or recommend products.
• Work towards service goals while maintaining a patient-centred approach.

What you will bring

• Full professional fluency in English and French, assessed through a live conversation.
• Medical administration experience and call centre experience handling approximately 40 to 50 or more calls per day.
• Clear communication, accurate data entry, organisation and a goal-oriented approach.
• Confidence handling sensitive calls. For Veteran Team positions, broader healthcare administration experience with strong sensitive-call handling is acceptable; direct mental health experience is not essential.

Interview process

Typically one interview. A bilingual team lead may assess your French during the interview or in a short follow-up call.