Bilingual French–English Remote Customer Support Specialist

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service company in Canada is seeking individuals who are fluent in both French and English to provide inbound customer support. The role involves assisting customers with technical issues and ensuring exceptional service delivery. Candidates should have at least 1 year of customer service experience and a high school diploma. This position offers a flexible work-from-home arrangement and a comprehensive benefits package.

Benefits

Salary up to $25/hour

Performance-based incentives

Comprehensive benefits package

Flexible work-from-home arrangement

Paid training and performance-based bonuses

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment.

Responsibilities

• Provide inbound customer support in the customer’s preferred language.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services.
• Deliver exceptional customer experiences.

Skills

Fluent in both French and English

Strong computer navigation skills

Education

High school diploma or GED

Job description

A leading customer service company in Canada is seeking individuals who are fluent in both French and English to provide inbound customer support. The role involves assisting customers with technical issues and ensuring exceptional service delivery. Candidates should have at least 1 year of customer service experience and a high school diploma. This position offers a flexible work-from-home arrangement and a comprehensive benefits package.