Bilingual Customer Support Specialist (B2B)

Quantum Management Services Ltd.; Markham; Hybrid; CAD 40,914 - 58,272; Full time

Job summary

Quantum Management Services Ltd. is seeking a Bilingual Customer Support Specialist (B2B) for their Markham location. In this role, you will provide bilingual support, process orders, and collaborate with teams to enhance customer experience. The position offers a hybrid work model with 3 days in-office and 2 days remote, in a supportive environment.

The ideal candidate is fluent in both English and French, has post-secondary education, and experience in a B2B context. If you're ready to make a difference, apply now!

Qualifications

• Bilingual fluency in English and French is essential.
• Preferred experience in a B2B setting.
• Contact center experience is considered an asset.

Responsibilities

• Provide bilingual phone and email support.
• Process customer orders and assist in online ordering.
• Collaborate with internal teams to improve customer experience.

Skills

Bilingual fluency in French and English

Experience in B2B environment

Attention to detail

Tech-savvy

Education

Post-secondary education

Tools

SAP ECC or similar systems

Job description

Position: Bilingual Customer Support Specialist (B2B)

Location: Markham

Salary: $36 per hour

Schedule: Hybrid - 3 days in office / 2 days remote

Job Type: 1-year contract with strong potential to go permanent

Posting Type: Open Vacancy

Our client is looking for a Bilingual Customer Support Specialist (English/French) to join their high-performing team in Markham. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced, collaborative environment, this hybrid opportunity could be the perfect fit.

What You'll Do

• Provide bilingual phone and email support.
• Process orders accurately and follow through to resolution.
• Assist new customers and support online ordering.
• Collaborate with teams to enhance the customer experience.
• Maintain high service standards.

What We're Looking For

• Experience in B2B environment.
• Bilingual fluency in French and English.
• Post-secondary education.
• Contact center experience seen as an asset.
• Knowledge of SAP ECC or similar systems.
• Team player with attention to detail and tech-savvy.

Be part of a dynamic, supportive team where your skills are valued, your ideas count, and you help deliver outstanding customer experiences every day!

Please send a Word version of your resume to Angela Quinlan at [e-mail].

All applications are reviewed by our recruitment team, and hiring decisions are made by people. We may also use AI-enabled tools to support parts of the application review process.