Bilingual Case Support Coordinator (hybrid)

Bilingual Source; Toronto; Hybrid; CAD 60,000 - 65,000; Full time

Benefits offered by this job

Day 1 benefits

Health spending account

RRSP match

4 weeks of paid time off

Job summary

Bilingual Source in Toronto is seeking a bilingual (French and English) professional with experience in financial services to manage a portfolio of dispute investigations. The role is hybrid and located in Toronto, with a base salary plus a target bonus and strong full benefits.

The candidate will handle cases involving fraud, e-transfers, identity theft, credit card disputes, and NSF, delivering fair, well-supported resolutions while educating and protecting consumers’ financial well-being.

Qualifications

• 2+ years in banking, finance, investments, insurance, claims, fraud, mortgages.
• Post-secondary education in business, finance, economics or related field.
• Strong empathy and critical-thinking skills.
• Ability to craft professional written correspondence in both French and English.

Responsibilities

• Guide claimants through the investigation process.
• Gather information about disputes.
• Collaborate with consumers, financial institutions and other stakeholders.
• Manage multiple cases simultaneously with accuracy, fairness and attention to detail.
• Deliver balanced, well-supported resolutions.

Skills

Bilingual French/English

Empathy

Critical thinking

Written communication

Education

Post-secondary education in business/finance/economics or related field

Job description

We're searching for a bilingual (French and English) individual with experience in financial services.

Location: Toronto

Setup: Hybrid

Pay: 60-65 k base salary + 10% target bonus

Additional comp: Day 1 benefits, health spending account, RRSP match, 4 weeks of paid time off

The Cause:

Instead of helping large financial institutions increase profits, you'll be helping everyday Canadians navigate disputes and receive fair treatment. You'll play a meaningful role in resolving complex cases and making a real difference for consumers, while educating and protecting their financial well-being along the way.

Duties:

You'll manage a portfolio of financial dispute investigations from start to finish, including matters involving fraud, scams, intercepted e-transfers, identity theft, credit card disputes, and non-sufficient funds (NSF).

Responsibilities include:

• Guiding claimants through the investigation process
• Gathering information about disputes
• Collaborating with consumers, financial institutions, and other stakeholders
• Managing multiple cases simultaneously while ensuring accuracy, fairness, and attention to detail
• Delivering balanced, well-supported resolutions

Required Experience / Competencies / Education:

• 2+ years in banking, finance, investments, insurance, claims, fraud, mortgages
• Post-secondary education in business, finance, economics or related field
• Strong empathy, and critical thinking skills
• Ability to craft professional written correspondence in both French and English

**this is not a call center role**

*Bilingual Source does use AI as part of the recruitment process, however, our selection process is strictly done by humans.

This is an active opening with a current client where French is required for the job.