Bilingual Customer Service Supervisor (French/English)

Beyond Bilingual Inc.; Canada; Remote; CAD 59,000 - 72,000; Full time

Job summary

Beyond Bilingual Inc. is seeking a Bilingual Customer Service Supervisor to lead a multi-channel contact centre team in a fully remote role across Canada.

The supervisor will manage two Team Leads, coach frontline staff, and ensure service excellence while driving engagement and continuous improvement. The ideal candidate is fully bilingual (English/French), demonstrates strong leadership, and can adapt to a fast-paced environment.

Qualifications

• Fully bilingual in English and French (spoken and written).
• Proven leadership, coaching, and employee development abilities.
• Strong conflict-resolution and interpersonal skills.
• Excellent organizational, analytical, and problem-solving abilities.
• Advanced proficiency with Microsoft Office Suite.

Responsibilities

• Oversee a multi-channel contact centre team and ensure high service levels.
• Coach and mentor Customer Service Representatives and Team Leads to improve performance.
• Drive employee engagement and operational efficiency while maintaining customer satisfaction.
• Collaborate with leadership to implement processes and improve KPIs.

Skills

Leadership

Coaching

Conflict resolution

Organizational skills

Analytical thinking

MS Office

Bilingual (EN/FR)

Customer service

Tools

Microsoft Office Suite

Job description

Bilingual Customer Service Supervisor (French/English)

Location: Remote – Candidates may be located anywhere in Canada

Hours: 8:00 am to 4:00 pm OR 9:00 am to 5:00 pm

Salary: $65K Base Salary

Monthly Performance Bonus: Approximately $200–$700/month

Permanent, Full-Time | Leadership Opportunity | Fully Remote

Our client is a fast-growing and people-focused organization known for delivering exceptional customer experiences through innovation, collaboration, and operational excellence. They are passionate about building an inclusive workplace where employees feel empowered, supported, and valued. This is an exciting opportunity for an experienced customer service leader to join a dynamic organization that promotes growth, teamwork, accountability, and continuous improvement.

Why Join This Organization?

• Fully remote position with the flexibility to work from home
• Monthly performance-based bonus program
• Strong opportunity for career growth into a management position
• Opportunity to lead and develop Customer Service Representatives and Team Leads
• Collaborative and supportive leadership environment
• Fast-paced and engaging contact centre operation
• Inclusive workplace culture focused on employee development
• Exposure to a variety of customer service, operational, and leadership initiatives

The company's culture is centered around:

• Collaboration and teamwork
• Integrity and transparency
• Leadership and accountability
• Innovation and creativity
• Employee engagement and development
• Diversity, inclusion, and community impact
• Creating a positive and enjoyable workplace

Position Overview

Our client is seeking a motivated and experienced Bilingual Customer Service Supervisor to oversee a team within a multi-channel Contact Centre environment. Reporting to the Customer Service Manager, the successful candidate will lead a team of Customer Service Representatives and Team Leads while ensuring service excellence, employee engagement, operational efficiency, and customer satisfaction. This position is ideal for someone currently working as a Customer Service Supervisor, Team Lead, or Senior Customer Service Representative who is looking to further develop their leadership career within a growing organization. The successful candidate will have two Team Leaders reporting directly to them and will play a key role in coaching, mentoring, and developing a high-performing customer service team.

• Fully bilingual in English and French (spoken and written)
• Proven leadership, coaching, and employee development abilities
• Strong conflict-resolution and interpersonal skills
• Excellent organizational, analytical, and problem-solving abilities
• Advanced proficiency with Microsoft Office Suite
• Ability to work a flexible full-time schedule, including evenings, weekends, and holidays as required
• Comfortable working remotely in a high-volume contact centre environment
• Ability to adapt to changing business needs
• Customer-focused with a commitment to service excellence
• Detail-oriented, organized, and proactive