Bilingual French Financial Services Representative

Singlepoint-Group-International-Inc; Toronto; On-site; CAD 22,000 - 31,000; Full time

Benefits offered by this job

Healthcare Spending Account

Hybrid work opportunities

Insurance discounts

Retail discounts

Growth potential

Job summary

SinglePoint is seeking a bilingual customer service specialist in Toronto, ON to support a leading financial institution. This full-time, on-site role involves assisting customers with loan applications, guiding them through the process, and providing proactive service on a rotational schedule.

You will handle inbound inquiries, make outbound follow-ups, and document all interactions in the CRM. A strong customer-first attitude and ability to work with teams are essential.

Qualifications

• Bilingual French and English required.
• Experience in customer service or sales preferred.
• Able to navigate CRM systems.
• Strong time management and follow-up skills.
• Must pass background and credit checks.

Responsibilities

• Guide customers through the loan application process with step-by-step assistance.
• Respond to inbound inquiries and make outbound follow-ups.
• Answer questions on eligibility, loan status, and next steps.
• Record all interactions in the CRM system.
• Direct customers to local branches for in-person support.
• Identify opportunities to upsell services.
• Collaborate with team and leadership to resolve cases.

Skills

Bilingual FR/EN

Customer service

Sales oriented

CRM navigation

Time management

Communication

Tools

CRM systems

Job description

Job Details

Posting Details

• Posted on November 3, 2026

Locations

Showing 1 location Toronto, ON M2J1R4, CAN

• On-site
• Client Relations
• Full-Time
• Requisition #: BILIN002520

Description

At SinglePoint, we are passionate about delivering exceptional customer service and creating growth opportunities for our people. As a growing organization, we’re looking for friendly, motivated, and reliable individuals to join our customer service team in a full-time, permanent role supporting a leading financial institution. If you have a natural ability to connect with people, and thrive in a fast-paced, goal-oriented environment—this is the opportunity for you.

For this role, you must be Bilingual in French and English.

You’ll be part of a high-performing team, helping customers complete their loan applications, providing clear guidance, and introducing helpful services based on their needs. This role includes both customer support and proactive outbound calling.

This position is starting on November 16, 2026.Successful candidates MUST be available to start.

This is apermanent, full-time onsiteposition based at:

• 255 Consumers Road, Suite 400, Toronto, ON M2J 1R4

We are looking for candidates who are available to workany five (5) days per weekon arotational schedulewithin the following hours:

• Monday to Friday 8am to 11pm
• Saturday 8am to 8pm
• Sunday 9am to 6pm

Key Responsibilities:

• Application Support: Guide customers through the loan application process with step-by-step assistance.
• Customer Interaction: Respond to inbound inquiries and make outbound calls to follow up with prospects who haven’t completed their applications.
• Problem-Solving: Answer questions related to eligibility, loan status, and next steps. Build trust by providing knowledgeable, accurate, and helpful responses.
• Documentation: Record all customer interactions and outcomes accurately in our CRM system.
• Retail Referrals: Direct customers to local retail branches for in-person support when needed.
• Sales Support: Identify opportunities to introduce additional services based on customer needs.
• Team Collaboration: Work closely with teammates and leadership to resolve complex cases and deliver a seamless experience.

What We’re Looking For:

• Fluency in both written and spoken French and English is required at Level B1/B
• Experience: Prior experience in a customer service or sales role is preferred.
• Communication: Confident and persuasive communicator with a customer-first attitude..
• Technical Skills: Able to navigate CRM systems and multitask on a computer.
• Time Management: Strong organization and follow-up skills.
• Problem-Solving: Quick thinker with the ability to provide timely and effective solutions.

Additional Requirements:

• Must successfully complete a criminal background check and credit check.

Perks:

• Hourly wage of$19.15/hour
• Permanent, full-time role withgrowth potential
• Healthcare Spending Account
• Exclusive offers on home and auto insurance
• Exclusive retail discounts
• Hybrid work opportunities may be available following successful completion of probation and based on performance, productivity, and business needs

Join a winning team today!

SinglePoint uses artificial intelligence (AI) tools to support parts of the recruitment and screening process. These tools assist in reviewing applications and identifying qualified candidates. All final hiring decisions are made by our Human Resources team and hiring managers.

We are an equal-opportunity employer.

Accommodations are available upon request at any point in the selection process. #HP