Bilingual Field Nurse Supervisor - Remote Patient Support

Sentrex Health Solutions Inc.; Quebec; Remote; CAD 85,000 - 115,000; Full time

Benefits offered by this job

Competitive salary

Vacation entitlement

Wellness program

Paid sick days

Benefits package including medical, D&

Employee assistance program

RRSP matching

Job summary

Sentrex Health Solutions Inc. is seeking a Supervisor, Field Nurse Case Managers / Nurse Care Navigators to lead the field-based clinical team supporting the UCB Patient Support Program.

You will provide day-to-day supervision, coaching, and operational support to Field Nurse Case Managers and Nurse Care Navigators, ensuring service delivery aligns with program protocols and client expectations. The role requires an RN in good standing, 3+ years of clinical experience, and strong communication

Qualifications

• RN in good standing with the appropriate provincial college.
• 3+ years of clinical experience is required.
• Experience in Patient Support Programs is a strong asset.
• Leadership or supervisory experience is preferred.
• Bilingualism in English and French is required.

Responsibilities

• Provide day-to-day supervision, coaching, and operational support to Field Nurse Case Managers and Nurse Care Navigators.
• Conduct regular clinic visits to reinforce program objectives and strengthen relationships with health care providers.
• Support in-clinic and remote patient education, enrolment support, disease education, adherence support, and case management activities.
• Ensure services align with program protocols, procedures, and client expectations.
• Act as escalation point for operational, clinical, and patient support issues.
• Foster relationships with clinics, treatment centers, and stakeholders to support engagement and access to therapy.
• Guide the team on complex patient cases and reimbursement-related barriers, escalating as needed.
• Monitor CRM documentation, case notes, and program reporting standards.

Skills

Leadership

Coaching

Communication

Problem solving

Organizational skills

Bilingual EN/FR

Education

Registered Nurse in good standing

Job description

Sentrex Health Solutions Inc. is seeking a Supervisor, Field Nurse Case Managers / Nurse Care Navigators to lead the field-based clinical team supporting the UCB Patient Support Program.

You will provide day-to-day supervision, coaching, and operational support to Field Nurse Case Managers and Nurse Care Navigators, ensuring service delivery aligns with program protocols and client expectations. The role requires an RN in good standing, 3+ years of clinical experience, and strong communication