Bilingual Customer Support Agent

TapTalent.ai; Laval; On-site; CAD 42,000 - 52,000; Full time

Job summary

TapTalent.ai in Laval, Canada is seeking a dedicated Bilingual Customer Support Agent to serve English and French speaking customers. You will handle inquiries via phone, email, and chat from our growing user base.

You will troubleshoot issues, document interactions in our CRM, escalate when needed, and collaborate with teammates to raise service quality. Fluency in both languages and strong communication are essential. This is an in-office, full-time role in a fast-paced environment.

Qualifications

• Fluency in both English and French is required (spoken & written).
• Previous experience in customer service or support roles.
• Excellent communication and interpersonal skills.
• Problem-solving mindset with attention to detail.
• Ability to work effectively in a fast-paced office environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in English and French.
• Resolve customer issues promptly with professionalism and empathy.
• Document interactions accurately in our CRM system.
• Troubleshoot technical or product-related concerns.
• Escalate complex cases to higher-level support when necessary.
• Collaborate with team members to enhance service quality.

Skills

Bilingual English/French

Communication skills

Interpersonal skills

Problem solving

Attention to detail

Team collaboration

Tools

CRM software

Job description

We're Hiring: Bilingual Customer Support Agent!

We are looking for a dedicated and customer-focused Bilingual Customer Support Agent to join our team in Laval, Canada. In this role, you will provide excellent support to our valued customers in both English and French, ensuring their needs are met efficiently and courteously.

Location:

Laval, Canada

Work Mode:

Work From Office

Role:

Bilingual Customer Support Agent

What You'll Do:

• Respond to customer inquiries via phone, email, and chat in English and French
• Resolve customer issues promptly with professionalism and empathy
• Document interactions accurately in our CRM system
• Troubleshoot technical or product-related concerns
• Escalate complex cases to higher-level support when necessary
• Collaborate with team members to enhance service quality

What We're Looking For:

• Fluency in both English and French (spoken & written)
• Previous experience in customer service or support roles
• Excellent communication and interpersonal skills
• Problem-solving mindset with attention to detail
• Ability to work effectively in a fast-paced office environment