Bilingual Customer Support Specialist

Quantum Management Services Ltd.; Markham; Hybrid; CAD 40,914 - 58,272; Full time

Job summary

A service management company in Markham is seeking a Bilingual Customer Support Specialist on a 1-year contract with the possibility of becoming permanent. The ideal candidate will provide bilingual support via phone and email, process orders accurately, and assist new customers with online ordering. Candidates must be fluent in French and English, with post-secondary education and a knack for teamwork and technology. This position offers a hybrid work schedule with 3 days in the office and 2 days remote.

Qualifications

• Bilingual fluency in French and English is essential.
• Post-secondary education required.
• Contact center experience is an asset.

Responsibilities

• Provide bilingual phone and email support.
• Process orders accurately and follow through to resolution.
• Assist new customers and support online ordering.

Skills

Bilingual fluency in French and English

Attention to detail

Tech-savvy

Team player

Education

Post‑secondary education

Tools

SAP ECC

Job description

Position: Bilingual Customer Support Specialist
Location: Markham
Salary: $36 per hour
Schedule: Hybrid - 3 days in office / 2 days remote
Job Type: 1-year contract with strong potential to go permanent

What You'll Do

• Provide bilingual phone and email support.
• Process orders accurately and follow through to resolution.
• Assist new customers and support online ordering.
• Collaborate with teams to enhance the customer experience.
• Maintain high service standards.

What We're Looking For

• Bilingual fluency in French and English.
• Post‑secondary education.
• Contact center experience seen as an asset.
• Knowledge of SAP ECC or similar systems.
• Team player with attention to detail and tech‑savvy.

Be part of a dynamic, supportive team where your skills are valued, your ideas count, and you help deliver outstanding customer experiences every day!

Please send a Word version of your resume to Angela Quinlan at [e-mail].