Bilingual Customer Service Representative

Bilingual Source; Mississauga; Hybrid; CAD 50,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits

RRSP eligibility after 3 months

Hybrid work environment

Job summary

Bilingual Source in Mississauga is seeking a Bilingual Customer Service Representative (French and English required) to join a collaborative team. You will be the primary contact for customers, handling orders, inquiries, and requests with accuracy and courtesy in a hybrid work setup after in-office onboarding.

The role offers CAD 50,000–52,000 per year, plus a monthly bonus up to CAD 500. Benefits include RRSP eligibility after three months, comprehensive coverage, and a Monday–Friday 9:00–5:30

Qualifications

• Fluent in both English and French, written and spoken.
• At least 1 year of customer service experience.
• Strong communication and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Experience with SAP and Salesforce is an asset.
• Hybrid work arrangement after onboarding (2–3 days in office).

Responsibilities

• Handle high-volume inbound calls in English and French.
• Process orders and enter data into internal systems.
• Create and manage customer cases in the CRM.
• Resolve inquiries with professionalism and accuracy.
• Collaborate with internal teams to ensure timely resolutions.
• Maintain accurate records and documentation.
• Meet service and productivity targets while delivering quality support.

Skills

Bilingual in English & French

Customer service experience

Excellent communication

Problem-solving

Organizational skills

SAP experience

Salesforce experience

Tools

SAP

Salesforce

Job description

Bilingual Customer Service Representative (French and English Required)

Introduction

Are you fluent in both French and English and passionate about delivering exceptional customer service? Our client is looking for a Bilingual Customer Service Representative to join a collaborative and supportive team. This is an existing vacancy with immediate availability, offering a stable career, structured training, and a hybrid work environment following successful in-office onboarding.

Compensation:

$50,000 to $52,000 annually, plus a monthly performance bonus opportunity of $250 to $500.

What You’ll Do

As a key member of the customer support team, you will serve as the primary point of contact for customers, helping ensure orders, inquiries, and requests are handled accurately and efficiently. Your work will contribute to a high standard of service while supporting internal teams in a structured, team-oriented environment.

Responsibilities

• Respond to a high volume of inbound customer calls in both English and French.
• Process customer orders and enter information accurately into internal systems.
• Create and manage customer cases within the CRM platform.
• Resolve customer inquiries with professionalism and attention to detail.
• Collaborate with internal departments to ensure timely issue resolution.
• Maintain accurate records and documentation.
• Meet established service and productivity goals while delivering a positive customer experience.

Qualifications

• Fluent in both English and French, written and spoken.
• At least 1 year of customer service experience, including handling high-volume inbound calls.
• Strong communication and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Comfortable using computer systems and learning new software.
• Experience with SAP and Salesforce is considered an asset.
• Annual salary of $50,000 to $52,000.
• Monthly bonus opportunity of up to $500.
• Hybrid work arrangement after successful in-office training, with 2 to 3 days per week in the office.
• Monday to Friday schedule, 9:00 a.m. to 5:30 p.m.
• Two weeks of vacation.
• Comprehensive benefits and RRSP eligibility after the three-month waiting period.
• Stable team environment with ongoing support and structured onboarding.

Why Work with Us

Our client offers a dependable workplace where teamwork, consistency, and quality service are valued. You will receive thorough training, clear expectations, and the opportunity to build a long-term career while making a meaningful difference in customers' experiences. If you enjoy helping people, working collaboratively, and being part of a supportive organization, we encourage you to apply.

Disclosure:

Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.

Vacancy:

This is an existing vacancy with immediate availability. Our client is currently seeking Bilingual Customer Service Representative (French and English Required).