Bilingual Customer Success Specialist

Options Consulting Solutions; Toronto; On-site; CAD 60,000 - 65,000; Full time

Benefits offered by this job

Competitive salary $58-65K

Generous vacation and benefits

Stable, supportive work environment

Ongoing training

Job summary

Options Consulting Solutions is seeking a skilled Bilingual Customer Success Specialist in Toronto, Ontario. You will support assigned sales territories, coordinate orders, and work closely with an Account Manager to drive customer satisfaction and growth.

The ideal candidate has 10+ years in sales coordination or customer success, is fully bilingual in English and French, and excels with MS Office tools. A proactive, organized, team-oriented mindset is essential for success in a fast-paced

Qualifications

• Bilingual in English and French with strong communication skills.
• 10+ years in sales coordination, customer success, or inside sales support.
• Highly organized with attention to detail and follow-through.
• Proficient in Word, Excel, PowerPoint and business systems.
• Collaborative, proactive, solutions-oriented mindset.

Responsibilities

• Manage incoming orders and coordinate timely processing of customer requests and product samples.
• Proactively contact customers by phone and email to share updates, recommend solutions, and identify growth opportunities.
• Prepare and organize sales support materials, including presentations, pricing tools, and product information.
• Distribute regular territory communications and promotional updates.
• Maintain accurate customer records and ensure account information remains current.
• Respond promptly to pricing inquiries, order status questions, and service-related concerns.
• Identify and research potential markets and prospects within the assigned territory.
• Assist with sales quoting, rebate summaries, and internal reporting as required.
• Collaborate cross-functionally, including occasional support with collections and administrative tasks.

Skills

Bilingual English/French

Sales coordination

Customer success

Organized

MS Office (Word/Excel/PowerPoint)

Proactive problem solving

Product-based sales experience

Business education

Education

Post-secondary education in Business, Sales, Marketing, or related field

Tools

Microsoft Office

Job description

Are you bilingual in French and English and are comfortable working in a fast-paced, customer-focused environment?

Are you looking for a stable role at an excellent organization?

The Company

Our Client is a Canadian wholesaler with a dedication to selecting the best products from around the world.

Company Perks and Rewards

• Competitive Salary ($58-65K)
• Generous vacation and benefits
• Stable, supportive work environment
• Ongoing training to set you up for success

The Job!

As a Bilingual Customer Success Specialist, you will serve as a key point of contact for customers, supporting assigned sales territories in partnership with an Account Manager. You will:

• Manage incoming orders and coordinate timely processing of customer requests and product samples
• Proactively connect with customers by phone and email to share updates, recommend solutions, and identify growth opportunities
• Prepare and organize sales support materials, including presentations, pricing tools, and product information
• Distribute regular territory communications and promotional updates
• Maintain accurate customer records and ensure account information remains current
• Respond promptly to pricing inquiries, order status questions, and service-related concerns
• Identify and research potential markets and prospects within the assigned territory
• Assist with sales quoting, rebate summaries, and internal reporting as required
• Collaborate cross-functionally, including occasional support with collections and administrative tasks

What you bring to the job

You are someone who is comfortable engaging customers by phone, email, and virtual presentations. You come with:

• Fully bilingual in English and French, with strong spoken and written communication skills
• Extensive experience (10+ years) in sales coordination, customer success, or inside sales support
• Highly organized with strong attention to detail and follow-through
• Strong proficiency in Microsoft Office tools (Word, Excel, PowerPoint) and general business systems
• Collaborative team player with a proactive, solutions-oriented mindset
• Background supporting product-based sales, particularly regulated or technical product lines is an asset
• Experience working within a close-knit or entrepreneurial business setting
• Post-secondary education in Business, Sales, Marketing, or a related field—or equivalent professional experience

Expected Compensation: CAD $60,000.00 - $65,000.00 per annum.

Existing Position Vacancy: Yes

I really look forward to hearing from you, but please understand that I will only be contacting those that are applicable for the role!

Options Consulting Solutions is an equal opportunity employer and welcomes applications from all individuals. Applicants selected for an in-person interview will be asked whether specific accommodations are needed to support a personal disability.