Bilingual Customer Service Team Lead

Beyond Bilingual Inc.; Vaughan; On-site; CAD 68,000 - 83,000; Full time

Benefits offered by this job

Competitive salary

Fitness subsidies

Cottage program

Casual dress code

Growth potential

2 weeks vacation and 2 sick/personal

Excellent training

Family atmosphere

Stable company

Job summary

Beyond Bilingual Inc. is seeking a Bilingual Customer Service Team Lead for an on-site role in Concord, ON. The position involves leading a bilingual service team, ensuring high‑quality customer interactions, and coordinating daily operations to meet service levels.

The role offers a competitive salary up to CAD 75,000 plus up to 10% annual bonus, with an 8:00–16:00 type schedule and a supportive, growth‑oriented environment for career advancement.

Qualifications

• Bilingual English/French preferred.
• Experience leading a customer service team.
• Strong communication and interpersonal skills.

Responsibilities

• Lead and mentor the bilingual customer service team.
• Coordinate workflow and ensure service levels.
• Collaborate with other departments to resolve issues.

Skills

Bilingual

Team Leadership

Customer Service

Job description

Bilingual Customer Service Team LeadFull-Time Permanent

Location: Onsite - Concord, ON

Hours: 8am to 4pm or 8:30 to 4:30pm or 9-5(7.5 hours workday + 1-hour unpaid break)

Salary: Up to 75K + Up to 10% annual bonus

Company: Our client is a worldwide leader in consumer products. Due to this continued growth, they are looking to add a talented Bilingual Customer Service Team Lead to their team of professionals.

Perks:

• Competitive company in the market
• Fitness subsidies!!
• After one year the company has a program where candidates can use the company Cottage for one week (2 cottages north of Toronto)
• Casual dress code policy
• Growth potential to Marketing, Territory Manager, Senior Sales Coordinator
• 2 weeks’ vacation and 2 weeks of sick/personal days
• Excellent training
• Family working atmosphere
• Extremely stable company

Selected candidate will be punctual, energetic, articulate, positive and professional.