Bilingual Customer Service Lead — Growth & Stability

Beyond Bilingual Inc.; Vaughan; On-site; CAD 68,000 - 83,000; Full time

Benefits offered by this job

Competitive salary

Fitness subsidies

Cottage program

Casual dress code

Growth potential

2 weeks vacation and 2 sick/personal

Excellent training

Family atmosphere

Stable company

Job summary

Beyond Bilingual Inc. is seeking a Bilingual Customer Service Team Lead for an on-site role in Concord, ON. The position involves leading a bilingual service team, ensuring high‑quality customer interactions, and coordinating daily operations to meet service levels.

The role offers a competitive salary up to CAD 75,000 plus up to 10% annual bonus, with an 8:00–16:00 type schedule and a supportive, growth‑oriented environment for career advancement.

Qualifications

• Bilingual English/French preferred.
• Experience leading a customer service team.
• Strong communication and interpersonal skills.

Responsibilities

• Lead and mentor the bilingual customer service team.
• Coordinate workflow and ensure service levels.
• Collaborate with other departments to resolve issues.

Skills

Bilingual

Team Leadership

Customer Service

Job description

Beyond Bilingual Inc. is seeking a Bilingual Customer Service Team Lead for an on-site role in Concord, ON. The position involves leading a bilingual service team, ensuring high‑quality customer interactions, and coordinating daily operations to meet service levels.

The role offers a competitive salary up to CAD 75,000 plus up to 10% annual bonus, with an 8:00–16:00 type schedule and a supportive, growth‑oriented environment for career advancement.