Bilingual Customer Service Representative - 12 Month Contract

Kohl & Frisch Ltd; Vaughan; Hybrid; CAD 48,000 - 56,000; Full time

Job summary

Kohl & Frisch Limited is seeking a Bilingual Customer Service Representative for a 12-month contract in Concord, Ontario. The role supports order entry and issue resolution while working in a hybrid model requiring two in-office days per month.

The position emphasizes bilingual English/French communication, strong customer service skills, and the ability to manage a high volume of calls with professionalism.

Qualifications

• High school graduate
• Experience in customer service or call centre is an asset
• Ability to handle a high volume of calls with professionalism
• Excellent communication and interpersonal skills
• Ability to communicate effectively in English and French with customers and internal departments

Responsibilities

• Process orders and resolve customer inquiries
• Own and follow up on customer issues, building strong relationships

Skills

Order entry

Customer service

Communication

Bilingual English/French

Problem solving

Microsoft Office

Team player

Education

High school diploma

Tools

Microsoft Office

Job description

Bilingual Customer Service Representative - 12 Month Contract

POSITION: Bilingual Customer Service Representative

STATUS: Full-Time (Hybrid) - 12 Month Contract

LOCATION: Kohl & Frisch Limited (Concord, ON )

REPORTS TO: National Contact Centre Manager

DEPARTMENT: Customer Service

About Us

Founded in 1916, Kohl & Frisch Limited has a solid reputation in the healthcare industry that distinguishes it as the only national, Canadian-owned and operated wholesale distributor. A family-owned company, it is one of Canada’s leading national distributors and is the essential link between pharmaceutical manufacturers and healthcare providers. Kohl & Frisch is fully equipped to service large chain retailers, independent pharmacies, clinics, and hospitals for all their Rx, OTC, home healthcare, and front shop needs.

About the Role

In this role, the Bilingual Customer Service Representative (CSR) provides excellence in customer service to our customers regarding order placement and issue resolution.

We are proud to offer full-time remote work for our Customer Service team; however, there is a requirement to be in office 2 days per month to meet with the Customer Service team.

Hours of work: Monday to Friday - 11:30am - 8:00pm

What will you do?

• Responsible for several key customer service tasks including order entry and the resolution of customer issues and inquiries.
• Empowered to build relationships with customers by “owning” customer issues, being responsive and proactive, and consistently providing a high level of customer follow-up and service.

What you bring

• High school graduate
• Previous customer service or call centre experience is a strong asset
• Capable of handling a large volume of calls while maintaining professional and efficient service
• Ability to think problems through and recommend creative solutions to nonstandard customer issues
• Excellent communication and interpersonal skills
• Demonstrated ability to work in a team environment
• Ability to communicate effectively (verbally and written) in a professional manner with K&F customers and internal K&F departments
• Strong computer skills (Microsoft Office applications)
• Must be able to work independently with limited supervision
• Proactive nature, high attention to detail, and takes initiative

What’s in it for you?

This position offers a salary range of $48,447 - $56,243. The final salary offered to the selected candidate will be determined by factors including location, relevant experience, skill level and education.

Kohl & Frisch would like to thank all applicants for their interest. All applicants who receive interviews will receive an update on their application status within 45 days of applying. We value your interest in joining our team and strive to provide a timely, transparent hiring experience.

Kohl & Frisch Limited welcomes applications from individuals with disabilities and provides accommodations upon request for candidates taking part in the selection process.