Bilingual Customer Service Representative

Kohl & Frisch Limited; Toronto; Hybrid; CAD 48,000 - 56,000; Full time

Benefits offered by this job

Hybrid work

Job summary

Kohl & Frisch Limited is seeking a Bilingual Customer Service Representative in Concord, Ontario, to handle order entry and resolve customer issues with professionalism. The role emphasizes proactive follow-up and strong communication within a healthcare-focused distribution environment.

The position is full-time with a hybrid work setup on a 12-month contract, requiring a high school diploma and prior customer service or call center experience.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or call centre experience is an asset.
• Strong communication and interpersonal skills required.
• Ability to manage a high volume of calls with professionalism.

Responsibilities

• Handle order entry and resolution of customer inquiries.
• Own customer issues, provide proactive follow-up and maintain service quality.

Skills

Customer service experience

Call center experience

Communication skills

Team player

Independent worker

Education

High school diploma

Tools

Microsoft Office

Job description

17 Sep 2026

Bilingual Customer Service Representative

POSITION: Bilingual Customer Service Representative

STATUS: Full-Time (Hybrid) – 12 Month Contract

LOCATION: Kohl & Frisch Limited (Concord, ON)

REPORTS TO: National Contact Centre Manager

DEPARTMENT: Customer Service

About Us

Founded in 1916, Kohl & Frisch Limited has a solid reputation in the healthcare industry that distinguishes it as the only national, Canadian-owned and operated wholesale distributor. A family-owned company, it is one of Canada’s leading national distributors and is the essential link between pharmaceutical manufacturers and healthcare providers. Kohl & Frisch is fully equipped to service large chain retailers, independent pharmacies, clinics, and hospitals for all their Rx, OTC, home healthcare, and front shop needs.

About The Role

In this role, the Bilingual Customer Service Representative (B-CSR) provides excellence in customer service to our customers regarding order placement and issue resolution.

What will you do?

• Responsible for several key customer service tasks including order entry and the resolution of customer issues and inquiries.
• Empowered to build relationships with customers by “owning” customer issues, being responsive and proactive, and consistently providing a high level of customer follow-up and service.

What You Bring

• High school graduate
• Previous customer service or call centre experience is a strong asset
• Capable of handling a large volume of calls while maintaining professional and efficient service
• Ability to think problems through and recommend creative solutions to nonstandard customer issues
• Excellent communication and interpersonal skills
• Demonstrated ability to work in a team environment
• Ability to communicate effectively (verbally and written) in a professional manner with K&F customers and internal K&F departments
• Strong computer skills (Microsoft Office applications)
• Must be able to work independently with limited supervision
• Proactive nature, high attention to detail, and takes initiative

What’s in it for you?

This position offers a salary range of $48,447 – $56,243. The final salary offered to the selected candidate will be determined by factors including location, relevant experience, skill level and education.

Kohl & Frisch Limited welcomes applications from individuals with disabilities and provides accommodations upon request for candidates taking part in the selection process.