Bilingual Customer Service Representative

The Miele Group; Vaughan; Hybrid; CAD 50.000 - 60.000; Vollzeit

Zusammenfassung

The Miele Group in Vaughan, Canada is hiring a Hybrid Bilingual Customer Service Representative. You will handle a high volume of inbound and outbound calls, follow scripts, resolve issues, and identify upsell opportunities while delivering an exceptional service experience.

This role requires at least 2 years of customer service experience, English–French bilingualism, strong attendance, and solid computer skills.

Qualifikationen

• Minimum 2 years of customer service experience, call centre experience aplus.
• Bilingual in English and French (verbal and written).
• Strong professional attitude with an excellent attendance record.
• Proficient computer skills: Word, Excel, Outlook.
• Excellent time management and organizational skills.
• Collaborative team player in a fast-paced service environment.
• Flexible to work varying shifts.

Aufgaben

• Handle a high volume of inbound and outbound customer calls promptly and professionally.
• Follow scripts while adapting to customer needs.
• Identify issues, research solutions, and provide effective resolutions.
• Upsell Miele products and services where appropriate.
• Build strong customer relationships and deliver exceptional service.
• Document all interactions accurately in the call centre database.
• Participate in training to improve product knowledge and performance.
• Achieve individual and team performance targets.

Kenntnisse

Bilingual English/French

Professional attitude

Time management

Organizational skills

Team player

Tools

Microsoft Word

Microsoft Excel

Outlook

Jobbeschreibung

Hybrid

Your Responsibilities

• Handle a high volume of inbound and outbound customer calls in a timely, professional, and friendly manner
• Follow established communication scripts and guidelines while adapting your approach to the customer’s needs
• Identify customer issues, research solutions, and provide clear, accurate, and effective resolutions or alternatives
• Recognize and act on opportunities to upsell Miele products and services where appropriate
• Build strong customer relationships by consistently going the extra mile and delivering an exceptional service experience
• Accurately document all customer interactions in the call centre database in a clear, organized, and comprehensive way
• Participate regularly in training sessions and development programs to continuously improve your product knowledge and performance
• Achieve individual and team performance targets, both qualitative and quantitative

What we are looking for

• Minimum 2 years of customer service experience; call centre experience is an asset
• Bilingual in English and French (Fluent in verbal and written)
• Strong professional attitude with an excellent attendance record
• Proficient computer skills, including Microsoft Word, Excel, and Outlook
• Excellent time management, communication, and organizational skills
• A collaborative team player who thrives in a fast‑paced service environment
• Flexibility to work varying shifts based on business needs

The salary range for this position is $50,000 to $60,000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.

Bilingual Customer Service Representative