Bilingual Customer Service Representative

Miele; Vaughan; Hybrid; CAD 50,000 - 60,000; Full time

Job summary

Miele in Vaughan is hiring a Bilingual Customer Service Representative to handle a high volume of calls in a hybrid environment. The role requires English and French fluency, and focus on delivering an exceptional service experience.

Responsibilities include following scripts, researching solutions, upselling where appropriate, and documenting all interactions clearly in the CRM. Strong communication and teamwork in a fast-paced setting are expected.

Qualifications

• Bilingual in English and French (verbal and written) required.
• Minimum 2 years of customer service experience; call centre experience is an asset.
• Proficient with Microsoft Word, Excel, and Outlook.
• Excellent time management, communication, and organizational skills.

Responsibilities

• Handle a high volume of inbound and outbound customer calls in a timely, professional, and friendly manner.
• Follow scripts and guidelines while adapting to customer needs.
• Identify issues, research solutions, and provide clear resolutions or alternatives.
• Upsell Miele products and services where appropriate.
• Document all interactions accurately in the call centre database.

Skills

Bilingual English/French

Call center experience

Strong communication

Time management

Organizational skills

Team player

Tools

Microsoft Word

Excel

Outlook

Job description

## Bilingual Customer Service RepresentativeBewerben: Hybrid: Vaughan: Vollzeit: Gestern ausgeschrieben: R4547**Your Responsibilities*** Handle a high volume of inbound and outbound customer calls in a timely, professional, and friendly manner* Follow established communication scripts and guidelines while adapting your approach to the customer’s needs* Identify customer issues, research solutions, and provide clear, accurate, and effective resolutions or alternatives* Recognize and act on opportunities to upsell Miele products and services where appropriate* Build strong customer relationships by consistently going the extra mile and delivering an exceptional service experience* Accurately document all customer interactions in the call centre database in a clear, organized, and comprehensive way* Participate regularly in training sessions and development programs to continuously improve your product knowledge and performance* Achieve individual and team performance targets, both qualitative and quantitative**What we are looking for*** Minimum 2 years of customer service experience; call centre experience is an asset* Bilingual in English and French (Fluent in verbal and written)* Strong professional attitude with an excellent attendance record* Proficient computer skills, including Microsoft Word, Excel, and Outlook* Excellent time management, communication, and organizational skills* A collaborative team player who thrives in a fast‐paced service environment* Flexibility to work varying shifts based on business needsThe salary range for this position is $50,000 to $60,000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.