Bilingual Customer Service Representative

Miele Australia Pty; Vaughan; Hybrid; CAD 50,000 - 60,000; Full time

Job summary

Miele Australia Pty in Vaughan is seeking a Bilingual Customer Service Representative to join our hybrid, full-time team. The role handles high-volume calls, follows scripts, and resolves customer issues while documenting interactions in our CRM.

The ideal candidate has at least 2 years in customer service, is fluent in English and French, and can upsell products. Proficiency in Word, Excel, and Outlook, strong time management, and shift flexibility are required.

Qualifications

• Minimum 2 years of customer service experience.
• Fluent in English and French (spoken and written).
• Strong professional attitude with excellent attendance.
• Proficient computer skills including Word, Excel, and Outlook.
• Excellent time management, communication, and organizational skills.
• Collaborative team player in a fast-paced service environment.
• Flexibility to work varying shifts based on business needs.

Responsibilities

• Handle a high volume of inbound and outbound customer calls in a timely, professional, and friendly manner.
• Follow established communication scripts and guidelines while adapting to the customer’s needs.
• Identify customer issues, research solutions, and provide clear, accurate resolutions or alternatives.
• Recognize and upsell Miele products and services where appropriate.
• Build strong customer relationships by delivering exceptional service.

Skills

Bilingual English/French

Customer service

MS Office (Word/Excel/Outlook)

Education

No degree specified

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

## Bilingual Customer Service RepresentativeApply: Hybrid: Vaughan: Full time: Posted Yesterday: R4547**Your Responsibilities*** Handle a high volume of inbound and outbound customer calls in a timely, professional, and friendly manner* Follow established communication scripts and guidelines while adapting your approach to the customer’s needs* Identify customer issues, research solutions, and provide clear, accurate, and effective resolutions or alternatives* Recognize and act on opportunities to upsell Miele products and services where appropriate* Build strong customer relationships by consistently going the extra mile and delivering an exceptional service experience* Accurately document all customer interactions in the call centre database in a clear, organized, and comprehensive way* Participate regularly in training sessions and development programs to continuously improve your product knowledge and performance* Achieve individual and team performance targets, both qualitative and quantitative**What we are looking for*** Minimum 2 years of customer service experience; call centre experience is an asset* Bilingual in English and French (Fluent in verbal and written)* Strong professional attitude with an excellent attendance record* Proficient computer skills, including Microsoft Word, Excel, and Outlook* Excellent time management, communication, and organizational skills* A collaborative team player who thrives in a fast‐paced service environment* Flexibility to work varying shifts based on business needsThe salary range for this position is $50,000 to $60,000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.