Bilingual Customer Service Pro (EN/FR) Hybrid

The Miele Group; Vaughan; Hybrid; CAD 50,000 - 60,000; Full time

Job summary

The Miele Group in Vaughan, Canada is hiring a Hybrid Bilingual Customer Service Representative. You will handle a high volume of inbound and outbound calls, follow scripts, resolve issues, and identify upsell opportunities while delivering an exceptional service experience.

This role requires at least 2 years of customer service experience, English–French bilingualism, strong attendance, and solid computer skills.

Qualifications

• Minimum 2 years of customer service experience, call centre experience aplus.
• Bilingual in English and French (verbal and written).
• Strong professional attitude with an excellent attendance record.
• Proficient computer skills: Word, Excel, Outlook.
• Excellent time management and organizational skills.
• Collaborative team player in a fast-paced service environment.
• Flexible to work varying shifts.

Responsibilities

• Handle a high volume of inbound and outbound customer calls promptly and professionally.
• Follow scripts while adapting to customer needs.
• Identify issues, research solutions, and provide effective resolutions.
• Upsell Miele products and services where appropriate.
• Build strong customer relationships and deliver exceptional service.
• Document all interactions accurately in the call centre database.
• Participate in training to improve product knowledge and performance.
• Achieve individual and team performance targets.

Skills

Bilingual English/French

Professional attitude

Time management

Organizational skills

Team player

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

The Miele Group in Vaughan, Canada is hiring a Hybrid Bilingual Customer Service Representative. You will handle a high volume of inbound and outbound calls, follow scripts, resolve issues, and identify upsell opportunities while delivering an exceptional service experience.

This role requires at least 2 years of customer service experience, English–French bilingualism, strong attendance, and solid computer skills.