Customer Service Professional - Bilingual III

IFG International Financial Group Ltd; Montreal (administrative region); Hybrid; CAD 28,000 - 39,000; Full time

Job summary

IFG International Financial Group Ltd. is hiring a bilingual Customer Service Professional for a 1-year contract with potential extension or conversion. The role is hybrid, with in-office days Tue/Wed/Thu across locations in Montreal, Halifax, or Waterloo.

The candidate will handle inbound calls and emails, addressing customer needs with professionalism and accuracy. Requirements include 3+ years in customer service, bilingual English/French, and a willingness to learn new systems.

Qualifications

• Call center experience in customer service.
• Fluent bilingual English/French (spoken/written).
• Willing to learn new applications and products.
• Strong interpersonal and communication skills.
• Able to handle multiple systems and processes concurrently.
• Solution-driven with good decision-making abilities.

Responsibilities

• Manage inbound calls and emails for Internal Bank products.
• Conduct potential outbound follow-up to assist customers.
• Deliver high-quality service across Canada-wide client base.

Skills

Call center experience

Bilingual EN/FR

Customer service

Technical capability

Problem solving

Adaptability

Education

Bachelor’s degree

Tools

CRM software

Job description

Pay Rate: $24

Location: Montreal QC

Job Type: Contract

Pay Rate: $24 Location: Montreal QC Job Type: Contract Our client, a top banking client in Canada is looking to hire aCustomer Service Professional - Bilingual IIIX 8 Positions for their team with a contract for 1 year with potential extension or conversion to Permanent. This role is Hybrid. Tuesday/Wednesday/Thursday in the office for their Primary Location: Halifax Nova Scotia OR Montreal, Quebec OR Waterloo, Ontario. Schedule Hours: Rotating work schedule a week at a time to accommodate customer calls from other time zones will be required (rotating start times between the hours of operation 8:00am - 12:00am AST /7:00am - 11:00pm EST Monday - Friday, and Saturday-Sunday 9am-9pm AST /8:00am - 8:00pm EST. Open 365 days per year). The Customer Service client base is Canada-wide. Flexibility is needed as client demand changes. Training: will work 8am - 4pm during training period.

Job Description

As a Customer Service Professional, you will be responsible for managing all aspects of customer service and addressing customer needs through inbound phone, email, and potential outbound follow- up services, all pertaining to Internal Bank's products. Must have strong interpersonal, customer service and communication skills.

Candidate Requirements/Must Have Skills:

• Call center experience
• 3+ Previous customer service experience in a contact center, retail environment or service industry.
• A continuous learner. Willing to learn new applications, products and services and stay up to date with knowledge articles.
• You have exceptional technical capabilities, research skills and your attention to detail is always a priority. With an ability to learn and navigate through various administration systems simultaneously.
• A solution driven mindset, problem solving and decision-making skills.
• Billigual - fluent in english/french

Nice-To-Have Skills:

• Tech savvy
• Call center experience within bank environment or financial institution.

Education:

• o Bachelor's degree

Additional Soft Skills

• You excel in a fast-paced, ever-changing environment while exhibiting a calm and professional manner.
• You are confident in your ability to learn and apply information quickly.
• You will contribute to building a supportive, diverse, and thriving workplace. Being a part of a high performing team, supporting one another.
• Reliable and accountable for meeting your key performance indicators.