Bilingual Customer Service Representative

Miele Limited; Vaughan; Hybrid; CAD 50,000 - 60,000; Full time

Job summary

Miele Limited is seeking a Bilingual Customer Service Representative in Vaughan for a hybrid work arrangement. You will handle high volumes of calls, follow scripts, and provide effective solutions while upselling when appropriate.

Ideal candidates bring at least 2 years of customer service experience, fluency in English and French, and strong time management and organizational skills. Proficiency with Word, Excel, and Outlook is required.

Qualifications

• Minimum 2 years of customer service experience.
• Bilingual in English and French (fluent in verbal and written).
• Proficient with Word, Excel, Outlook.

Responsibilities

• Handle a high volume of inbound and outbound customer calls.
• Follow established scripts and guidelines while adapting to customer needs.
• Identify issues, research solutions, and provide clear resolutions or alternatives.
• Recognize and act on upsell opportunities for Miele products and services.
• Document all interactions accurately in the call centre database.
• Participate in training to improve product knowledge and performance.
• Achieve individual and team performance targets.

Skills

Bilingual EN/FR

Customer service

MS Office

Time management

Communication

Organizational skills

Team player

Flexibility

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

## Bilingual Customer Service RepresentativeApply: Hybrid: Vaughan: Full time: Posted 6 Days Ago: R4549**Your Responsibilities*** Handle a high volume of inbound and outbound customer calls in a timely, professional, and friendly manner* Follow established communication scripts and guidelines while adapting your approach to the customer’s needs* Identify customer issues, research solutions, and provide clear, accurate, and effective resolutions or alternatives* Recognize and act on opportunities to upsell Miele products and services where appropriate* Build strong customer relationships by consistently going the extra mile and delivering an exceptional service experience* Accurately document all customer interactions in the call centre database in a clear, organized, and comprehensive way* Participate regularly in training sessions and development programs to continuously improve your product knowledge and performance* Achieve individual and team performance targets, both qualitative and quantitative**What we are looking for*** Minimum 2 years of customer service experience; call centre experience is an asset* Bilingual in English and French (Fluent in verbal and written)* Strong professional attitude with an excellent attendance record* Proficient computer skills, including Microsoft Word, Excel, and Outlook* Excellent time management, communication, and organizational skills* A collaborative team player who thrives in a fast‐paced service environment* Flexibility to work varying shifts based on business needsThe salary range for this position is $50,000 to $60,000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.