Bilingual Customer Service Representative

7000 Miele Canada (VG CA); Vaughan; On-site; CAD 50,000 - 60,000; Full time

Job summary

Miele Canada invites applicants for a full-time Bilingual Customer Service Representative to support our premium appliances in Canada. You will handle a high volume of inbound and outbound calls with a professional, friendly approach.

You will follow scripts, identify issues, research solutions, and document all interactions in our system while seeking opportunities to upsell products and services. Strong attendance and teamwork are essential.

Qualifications

• Minimum 2 years of customer service experience, call centre experience is an asset.
• Fluent in English and French (verbal and written).
• Strong professional attitude with reliable attendance.
• Proficient with Word, Excel and Outlook.
• Excellent time management, communication and organization skills.
• Collaborative team player in a fast-paced service environment.
• Flexibility to work varying shifts based on business needs.

Responsibilities

• Handle a high volume of inbound and outbound customer calls with a professional, friendly manner.
• Follow established scripts and guidelines while adapting to customer needs.
• Identify issues, research solutions, and provide clear resolutions or alternatives.
• Upsell Miele products and services where appropriate.
• Build strong customer relationships by delivering exceptional service.
• Document all customer interactions clearly in the call centre database.
• Participate in training to improve product knowledge and performance.
• Achieve individual and team performance targets, both qualitative and quantitative.

Skills

Bilingual English/French

Communication

Time management

Organizational skills

Team player

Flexibility

Call center experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Your Responsibilities

• Handle a high volume of inbound and outbound customer calls in a timely, professional, and friendly manner
• Follow established communication scripts and guidelines while adapting your approach to the customer’s needs
• Identify customer issues, research solutions, and provide clear, accurate, and effective resolutions or alternatives
• Recognize and act on opportunities to upsell Miele products and services where appropriate
• Build strong customer relationships by consistently going the extra mile and delivering an exceptional service experience
• Accurately document all customer interactions in the call centre database in a clear, organized, and comprehensive way
• Participate regularly in training sessions and development programs to continuously improve your product knowledge and performance
• Achieve individual and team performance targets, both qualitative and quantitative

What we are looking for

• Minimum 2 years of customer service experience; call centre experience is an asset
• Bilingual in English and French (Fluent in verbal and written)
• Strong professional attitude with an excellent attendance record
• Proficient computer skills, including Microsoft Word, Excel, and Outlook
• Excellent time management, communication, and organizational skills
• A collaborative team player who thrives in a fast‑paced service environment
• Flexibility to work varying shifts based on business needs

The salary range for this position is $50,000 to $60,000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.

Bilingual Customer Service Representative

For more than 125 years, Miele has been a family-owned, family-run company.

Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us.

Besides following our objective of becoming “forever better” which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele.

Living and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations.

What does it take for a family-run company to become world market leader in the premium domestic appliance segment?

It takes more than offering average products, run‑of‑the‑mill service or short-sighted actions.

It also requires the aspiration to do it forever better and to be forever better.

This stance accounts for a good working environment at Miele and the success of our products.

Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally.

No matter if they are apprentices or managers.

Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore!

Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.