Bilingual Customer Service Representative

Hispanic Alliance for Career Enhancement; Saint-Laurent-de-l'Île-d'Orléans; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading industrial distributor is hiring a Customer Service Representative in Saint-Laurent, Quebec. This full-time role requires fluency in French and English, 1+ years of customer service experience, and offers a hybrid work environment. The compensation starts at $23.50/hour with additional performance incentives available. Candidates will provide excellent customer support through inbound communications and resolve various inquiries efficiently while fostering strong customer relationships.

Benefits

Medical, dental, vision and prescription drug coverage

Paid time off and up to 12 company holidays

Employee Family Assistance Program

Registered Retirement Savings Plan

Employee discounts

Qualifications

• Fluency in both French and English is required.
• 1+ years of customer service experience preferred.
• Proven proficiency in computer technology and use of dual monitors.

Responsibilities

• Respond to a high volume of inbound phone calls and emails.
• Provide knowledgeable and effortless experiences to customers.
• Resolve customer concerns using problem-solving skills.

Skills

Fluency in French and English

Proficiency in Microsoft Office

Customer service experience

Critical thinking skills

Education

High School diploma or equivalent

Tools

Salesforce

Job description

Overview

Work Location Type: Hybrid

We are hosting an information session about this position on January 22, 2026. Please register to attend and learn more about the role. To register, please follow this link or scan the QR code.

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We\'re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we\'re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Compensation

This position is hourly, and the starting pay rate is $23.50/hour with eligibility for a afternoon shift premium of $1.50/hr where applicable (DC roles only), and eligibility for an incentive target of $1,200 which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

Role

Customer Service Representative

We\'re hiring full-time inbound service representatives! You\'ll be part of a team reporting to a Supervisor, Customer Experience on March 2nd 2026.

Join us at 4475 Griffith St, Saint-Laurent, Quebec H4T 2A2, Canada

Shifts, Training & Work Environment

Enjoy your weekends off with our Monday through Friday shift from 6:00am - 6:00pm EST.

Our nine-week onsite onboarding and training academy empowers you to confidently connect with customers through core skills like critical thinking, decision-making and communication.

After completing our 9-week onsite training, team members meeting work from home requirements will enjoy a HYBRID work environment of three days onsite and two days at home.

You will be eligible to participate in a bidding process for alternate work shifts, depending on business needs.

You Will

• Build and strengthen customer relationships by responding to a high volume of inbound phone calls and emails that leave customers with a positive impression.
• Demonstrate professional and technical oral and written communication skills including reading comprehension.
• Navigate customers\' challenges by using all resources for account selection, product identification, order placement, and order management.
• Use critical thinking skills to resolve customer concerns such as product search, pricing and invoicing discrepancies, apply credit, and facilitate returns.
• Manage and mitigate risk by taking appropriate actions.
• Collaborate daily in a positive, team-based environment that\'s committed to doing business with ethics and integrity.

You Have

• Due to the nature of this role, fluency in both French and English is required
• High School diploma or equivalent.
• 1+ years of customer service experience. Inbound customer service center experience preferred.
• Strong desire and willingness to help customers by providing friendly, knowledgeable and effortless experiences.
• Proven proficiency in computer technology; operating and navigating multiple PC-based programs (Microsoft Office, Salesforce) and use of dual monitors.
• Experience with high touch, hands-on, personalized service with customers in a fast-paced environment.
• Ability to commute to our facility.
• Comfortable sitting up to 8 hours a day.
• A secure workspace that is free from distractions dedicated to job activity (Required for work from home/hybrid)
• Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download and ping less than 80 milliseconds. (Required for work from home/hybrid)

Rewards and Benefits

Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

DEI Statement

We encourage you to apply even if your experience doesn\'t perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.