Bilingual Customer Outreach Specialist

Chubb Ltd.; Markham; On-site; CAD 40,000 - 55,000; Full time

Job summary

Chubb External in Markham, Ontario, is seeking a Bilingual Customer Outreach Specialist to strengthen relationships and loyalty through proactive outreach and service excellence. You will handle cancellations and past-due accounts, assist with payments, answer service inquiries, and look for cross-sell opportunities while delivering a positive customer experience.

Fluency in English and French is a plus, and the role offers growth potential within a dynamic back-office team.

Responsibilities

• Handle incoming cancellation calls and perform outbound call activities for past due policies.
• Handle direct returning incoming calls as a result of outbound activities.
• Follow up on customer issues regarding claims, billing or other service concerns.
• Assist customers in redrafting payments to existing accounts, set up new account information, or collect needed premium via credit card.
• Cross sell over the phone.
• Process routine requests for service items.

Job description

Join the back-office team as a Bilingual Customer Outreach Specialist in Markham, Ontario

Are you passionate about building lasting customer relationships and driving loyalty with competitive compensation and opportunities for advancement? If you thrive in a fast-paced environment and enjoy making a difference in people’s lives, we want to hear from you!

Primary Duties

• Handle Incoming Cancellation Calls and perform Outbound call activities for past due policies
• Handle direct returning incoming calls as a result of outbound activities.
• Follow up on customer issues regarding claims, billing or other service concerns.
• Assist customers in redrafting payments to existing accounts, set up new account information, or collect needed premium via credit card.
• Cross sell over the phone.
• Process routine requests for service items.

French version:

Joignez-vous à notre équipe administrative en tant que spécialiste du partenariat client à Markham, en Ontario.

Vous êtes passionné(e) par le développement de relations avec les clients actuels et potentiels, et recherchez une rémunération concurrentielle et des perspectives d'avancement? Si vous avez de l'expérience dans la restauration rapide et que vous voulez avoir un impact positif sur la vie des gens, ce poste est pour vous!

Responsabilités principales:

• Gérer les appels entrants concernant les annulations et faire des appels sortants pour les polices d'assurance impayées.
• Faire le suivi des appels entrants suite aux appels sortants.
• Assurer le suivi des dossiers des clients concernant les réclamations, la facturation ou tout autre problème de service.
• Aider les clients à régler leurs soldes impayés en modifiant les informations de leurs comptes existants, en créant de nouveaux comptes ou en encaissant les paiements de primes par carte de crédit.
• Offrir des ventes croisées par téléphone.
• Traiter les demandes de service courantes.