Bilingual Customer Support Specialist — Hybrid (FR/EN)

Fuze HR Solutions; Markham; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

Fuze HR Solutions in Markham is seeking a bilingual Customer Service Specialist to help clients across channels, delivering accurate information and a positive experience.

You will handle inquiries in English and French, support daily administration, and maintain records using internal systems, in a hybrid work setting.

Open to motivated individuals with strong communication, organizational, and Word/Excel proficiency.

Qualifications

• Bilingual in English and French required or highly preferred.
• Experience in inbound/outbound customer service is an asset but not mandatory.
• Strong communication and organizational skills are essential.

Responsibilities

• Handle incoming calls and inquiries in English and French.
• Provide accurate information and resolve customer issues across channels.
• Maintain detailed records of interactions in internal systems.
• Perform general administrative duties and in-office support as needed.
• Work effectively in a high-volume environment and manage priorities.

Skills

Bilingual English/French

Customer service

Microsoft Office

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Fuze HR Solutions in Markham is seeking a bilingual Customer Service Specialist to help clients across channels, delivering accurate information and a positive experience.

You will handle inquiries in English and French, support daily administration, and maintain records using internal systems, in a hybrid work setting.

Open to motivated individuals with strong communication, organizational, and Word/Excel proficiency.