Bilingual Customer Service Representative

Raise; Calgary; On-site; CAD 39,000 - 44,000; Full time

Job summary

Raise is hiring a contract-based Bilingual Customer Service Representative in Calgary to support its National Wholesale Sales network. This role focuses on CRM, data maintenance, and cross-functional collaboration to ensure reliable fuel supply and strong customer relationships.

The position is office-based in Calgary downtown, with a standard 40-hour work week, Monday to Friday, and requires fluency in French and English. Prior CRM experience and strong communication skills are essential.

Qualifications

• Fluent in French and English (written and spoken).
• 5+ years of experience in a related field (business, Sales and Marketing).
• Post-secondary education or undergraduate degree in a relevant field.
• Intermediate proficiency in Microsoft Office.
• Proficient verbal and written communication skills.

Responsibilities

• Coordinate, create, and respond to CRM activities related to existing accounts or new accounts, pricing, and tax exemptions.
• Create and maintain customer master data in D365 CRM for Downstream Sales and Credit teams.
• Collaborate with Sales and Marketing teams to maintain and set up new accounts while ensuring fuel supply security.
• Create reports based on customer needs and provide recommendations for product management platforms.

Skills

Bilingual (French & English)

Education

Post-secondary education or undergraduate degree

Tools

D365 CRM

Microsoft Office

Job description

• Pay Rate: $29.70/hour, depending on experience
• Contract Length: 1 year
• Location: Calgary (downtown)

Raise is currently hiring a contract team member on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.

Note:

The primary pay rate is based on T4 classification; however, we will also consider applications from candidates interested in an INC classification, where applicable.

Description

Our client, a leading energy company, is seeking a Bilingual Customer Service Representative to join their National Wholesale Sales network. In this role, you will provide best-in-class service and customer relationship management to existing and new wholesale customers, working closely with Sales, Marketing, Credit, and Distribution teams to maintain accurate account data and ensure the reliable, secure supply of fuel to customers.

This is an office-based role, working out of the Calgary head office downtown, with a regular 40-hour work week, Monday to Friday.

Responsibilities

• Coordinate, create, and respond to Customer Relationship Management (CRM) activities related to existing accounts or the establishment of new accounts, pricing, and tax exemptions
• Create and maintain customer master data in D365 CRM for the Downstream Sales and Credit teams, including Direct Sales, Retail Sales, Wholesale Distributors, and Petro-Pass accounts
• Collaborate with Sales and Marketing teams, including Direct/Inside Sales, Distribution, Asset Management, Account Managers, Credit, and Invoicing, to maintain and set up new accounts while ensuring the security and reliability of fuel supply to customers
• Create reports based on customer needs and provide trusted recommendations and best practices to utilize the company's product management platforms

Qualifications

• Ability to write and speak fluently in French and English
• 5+ years of experience in a related field (business, Sales and Marketing, or similar)
• Post-secondary education or undergraduate degree in a relevant field of study
• Intermediate proficiency in Microsoft Office
• Proficient verbal and written communication skills

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.

We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/

In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at [phone] or [e-mail]