Customer Service Representative

Montreal Associates; Calgary; On-site; CAD 29,000 - 40,000; Full time

Job summary

Montreal Associates is seeking a Bilingual Customer Service Representative for an office-based role in Calgary, Alberta. This 12-month contract requires 40 hours per week and fluency in English and French to handle inquiries, update records, and generate reports.

The ideal candidate has 5+ years in customer service or related business functions, with strong Microsoft Office skills and a proven ability to build relationships and solve problems.

Qualifications

• Fluency in English and French, written and spoken.
• 5+ years of experience in customer service or related function.
• Post-secondary education in business, marketing, or communications.
• Strong working knowledge of Microsoft Office applications.
• Excellent communication, problem-solving, and relationship-building skills.

Responsibilities

• Respond to customer inquiries and manage account-related requests, including pricing and tax exemption updates.
• Create, maintain, and update customer records within CRM systems.
• Prepare reports, analyze trends, and recommend best practices for customer account management tools and platforms.

Skills

Fluency in English and French

Customer service experience

Problem solving

Communication

Education

Post-secondary education in business/marketing/communications

Tools

Microsoft Office

Job description

Bilingual Customer Service Representative

12 month contract - 40 hours per week - $25 CAD/hour

What You'll Bring

• Fluency in English and French, both written and spoken
• Minimum 5 years of experience in customer service, sales support, marketing, or a related business function
• Post-secondary education in business, marketing, communications, or a related field
• Strong working knowledge of Microsoft Office applications
• Excellent communication, problem-solving, and relationship-building skills

Key Responsibilities

• Respond to customer inquiries and manage account-related requests, including pricing and tax exemption updates
• Create, maintain, and update customer records within CRM systems
• Prepare reports, analyze trends, and recommend best practices for customer account management tools and platforms

Work Location

This is an office-based position located in Calgary, Alberta.

Montreal Associates is acting as an Employment Business in relation to this vacancy.