Bilingual Customer Service Rep

WolseleyCanada; Laval; On-site; CAD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Bilingual DC Customer Service Representative to enhance their dynamic team. In this role, you will engage with a network of locations across Canada, ensuring timely responses to inquiries and facilitating order management. The company offers a supportive environment that values your contributions, along with comprehensive benefits and career development opportunities. If you thrive in a fast-paced setting and are passionate about customer service, this is the perfect opportunity to grow your career while making a significant impact.

Benefits

Comprehensive benefits

Life insurance

Disability and wellness program

Retirement savings programs

Paid vacation

Employee discounts

Education reimbursement

Employee referral program

Qualifications

• 5+ years in a fast-paced customer service role.
• Experience in distribution or logistics environments.
• Excellent bilingual communication skills.

Responsibilities

• Process and respond to enquiries from locations across Canada.
• Handle updates and cancellations of orders.
• Communicate with vendors for delivery dates.

Skills

Customer Service

Bilingual (French/English)

Communication Skills

Analytical Skills

Organizational Skills

Problem-Solving Skills

Education

University Degree

College Diploma

Tools

AS400

Highjump

SupportBench

Microsoft Office

Job description

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be?

Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.

Join the Pros!

Wolseley Canada is looking for a Bilingual (FR/EN) DC Customer Service Representative.

What’s in it for you?

• Work schedule: Monday to Friday from 9:30am-6:00pm

• Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment

• Career development and training opportunities

• Life insurance, disability and wellness program

• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution

• Paid vacation and sick time and day off on your birthday!

• Bonus programs that include annual performance and profit sharing

• Employee discounts on top brands of plumbing and HVAC products

• Education reimbursement for employees

• Employee referral program

What will you do?

• Processing and responding accurately and in a timely manner to enquiries from our network of locations across Canada

• Handling updates to and the cancellation of orders for our network and vendors according to department policies and procedures

• Facilitating updates to orders when a product has been discontinued with or without replacements

• Communicating with vendors to obtain delivery dates and information on products

• Providing expected shipment dates for products arriving and departing from our Distribution Centers

• Acting as the liaison between DC Operations Teams and our branch network

• Supporting the flow of information between procurement and the branch network for impact orders

• Creating and analyzing reports to support business execution

• Participating in, contributing, and supporting the distribution center process improvement initiatives

• Performing various office and administrative duties, which may include handling shipping documents, reception, and maintaining databases

What will you bring?

• A minimum of 5 years related experience in a fast-paced customer service role

• 2 years experience in a distribution, supply chain/logistics or transportation environment

• Excellent written and verbal communication skills in French and English

• Thorough knowledge of warehouse and inventory control policies, processes and procedures

• Experience working with Order Entry and Warehouse Management Systems, preferably AS400, Highjump and SupportBench

• Highly organized in prioritizing work and multi tasking

• Advanced skills in Microsoft Office software including Microsoft Word and Excel

• Superior analytical and problem-solving skills

• University Degree or College diploma is an asset

• Ability to work cross functionally within the organization as well as with customers

• Proven experience identifying and driving process improvements with the customer

• Excellent interpersonal skills with demonstrated success working in a team environment

• Professional presence; ability to communicate effectively via phone & email

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.

Please note: This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.