Bilingual Customer Service Representative - Laval

Randstad Canada; Laval; On-site; CAD 58,000; Full time

Job summary

An established industry player is seeking motivated individuals to join their team as Licensed Insurance Agents in Laval. This permanent, full-time role offers a stable career path within the financial and insurance sector, emphasizing professional growth and a supportive work environment. With a focus on delivering exceptional customer service, you will handle inquiries in both English and French, ensuring each interaction adds value. Enjoy a competitive compensation package, comprehensive benefits, and a work-life balance with Sundays off. If you're passionate about helping others and ready to make a difference, this opportunity is perfect for you.

Benefits

Comprehensive Benefits

Paid Training

Vacation Starting on Day One

Supportive Team Environment

Opportunities for Professional Growth

Qualifications

• 3 years of customer service or call center experience required.
• Fluent in English and French with strong communication skills.

Responsibilities

• Answer inbound calls in both English and French.
• Support customers with auto and property insurance inquiries.
• Deliver outstanding customer service experiences.

Skills

Bilingual in English and French

Customer Service Experience

Communication Skills

Problem-Solving Skills

Adaptability

Education

High School Diploma

Experience in Insurance or Financial Services

Tools

Computer Systems

Job description

Do you live in Laval or in the surrounding areas?

Do you enjoy helping others, solving problems, and being part of a supportive, customer-focused team?

If you're bilingual in English and French and passionate about delivering exceptional service, this is your opportunity to build a long-term career with a respected organization!

We’re looking for motivated individuals ready to become Licensed Insurance Agents and grow within the financial and insurance industry. Whether you’re seeking stability, professional growth, or a meaningful role where you make a difference every day, this opportunity checks all the boxes.

Location: Laval, QC
Start Date: July 10 2025
Position Type: Permanent, Full-Time

Schedule: Monday from 11:30 AM to 8:00 PM, Tuesday to Friday from 1:00 PM to 8:00 PM, Saturday from 9:00 AM to 4:00 PM (Sundays off)

Language Requirement: Fluent in English and French

Salary : $57,300 annually

Advantages
What’s in it for you?

Competitive compensation with comprehensive benefits and vacation starting on day one

Full-time, permanent role with guaranteed 35 hours per week

Sundays off for a better work-life balance

Paid training provided to become a Licensed General Insurance Agent

Clear, long-term career path in the financial and insurance industry

Supportive, inclusive team environment with a strong company culture

Opportunities for professional growth and advancement





Responsibilities
- Answer inbound calls in both English and French (35–50 calls/day)
- Support customers with auto and property insurance inquiries
- Deliver outstanding customer service experiences
- Offer advice and guidance based on customer needs
- Support customers throughout the claims process: from arranging towing and appraisals to explaining coverage
- Cross-sell and up-sell insurance products to meet customer needs
- Collaborate with internal teams and external vendors
- Maintain accurate and detailed documentation
- Ensure each customer interaction adds value and strengthens the company's reputation



Qualifications
- Bilingual in English and French, with excellent written and verbal communication skills, you will be communicating with clients across Canada, from coast to coast.
- 3 years of proven customer service or call center experience, whether in sales and service roles or in customer care positions across industries such as retail, hospitality, finance, contact centers, or healthcare.
- Confident, clear communicator who can build rapport with customers
- Calm under pressure, adaptable, and solutions-focused
- Comfortable using multiple systems with strong computer and typing skills
- Detail-oriented with solid organizational abilities
- Professional, positive attitude and a willingness to learn
- Able to successfully complete a criminal and credit background check
- Experience in the insurance or financial services industry ( an asset)


Summary
If you are interested in this position, then we would love to hear from you!

You can apply either by:

1) Apply directly to this posting
2) Directly on www.randstad.ca
3) Send your resume to [e-mail] and add subject: "Bilingual CSR - Laval"

Only those selected for interviews will be contacted.

Thank you for your interest in this position!


Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.