Bilingual B2B Customer Support Specialist | Hybrid (EN/FR)

Quantum Management Services Ltd.; Markham; Hybrid; CAD 41,000 - 58,000; Full time

Job summary

Quantum Management Services Ltd. is seeking a Bilingual Customer Support Specialist (B2B) for their Markham location. In this role, you will provide bilingual support, process orders, and collaborate with teams to enhance customer experience. The position offers a hybrid work model with 3 days in-office and 2 days remote, in a supportive environment.

The ideal candidate is fluent in both English and French, has post-secondary education, and experience in a B2B context. If you're ready to make a difference, apply now!

Qualifications

• Bilingual fluency in English and French is essential.
• Preferred experience in a B2B setting.
• Contact center experience is considered an asset.

Responsibilities

• Provide bilingual phone and email support.
• Process customer orders and assist in online ordering.
• Collaborate with internal teams to improve customer experience.

Skills

Bilingual fluency in French and English

Experience in B2B environment

Attention to detail

Tech-savvy

Education

Post-secondary education

Tools

SAP ECC or similar systems

Job description

Quantum Management Services Ltd. is seeking a Bilingual Customer Support Specialist (B2B) for their Markham location. In this role, you will provide bilingual support, process orders, and collaborate with teams to enhance customer experience. The position offers a hybrid work model with 3 days in-office and 2 days remote, in a supportive environment.

The ideal candidate is fluent in both English and French, has post-secondary education, and experience in a B2B context. If you're ready to make a difference, apply now!