Bilingual Customer Service Agent

Dye & Durham Corporation; Toronto; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Bilingual Customer Service Agent to join their Financial Solutions team. This role involves supporting clients in a fast-paced environment, utilizing your bilingual skills to assist with inquiries related to financial software products. You will engage with clients through various channels, ensuring exceptional service while managing queries effectively. The company values employee growth and offers competitive benefits, making it an exciting opportunity for those looking to thrive in a dynamic workplace.

Benefits

Competitive salaries

Healthcare

Pension

Discounts

Wellness programs

Paid time off for moving or volunteering

Qualifications

• Detail-oriented individual with strong communication skills.
• Experience in customer service or clerical roles is preferred.

Responsibilities

• Assist clients with profile management and system inquiries.
• Handle customer queries and maintain accurate records.

Skills

Bilingual in English and French

Customer service experience

Problem-solving skills

Analytical skills

Adaptability

Ability to work independently

Job description

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Description

We are seeking a detail-oriented, driven individual to join our Financial Solutions team. As a Bilingual (French/English) Customer Service Agent, you will have the ability to use your communication skills and take initiative in supporting our Financial Solutions software products.

You will work in a fast-paced environment, handling queries via email, phone, and fax from clients including lawyers, notaries, and financial institutions, using our services: Unity Lender Centre, Tax Pay, and Bill Pay.

Key Responsibilities

• Assist with profile management, system walkthroughs, file maintenance, and payment/credit inquiries while maintaining strong client relationships by handling concerns with professionalism and promptness.
• Handle customer queries, ensuring accurate recording on our IT systems.
• Liaise with other departments to resolve queries within SLAs.
• Provide advice and technical support on products and services.
• Own the resolution of client escalations through proactive query management.
• Manage inbound and outbound calls.

Skills, Knowledge & Expertise

• Bilingual in English and French.
• Experience in customer service or clerical roles; call center experience is a plus.
• Excellent customer service and problem-solving skills.
• Adaptability to changing priorities.
• Strong analytical and critical thinking skills.
• Ability to work independently in a fast-paced environment.
• Willingness to work shifts on a rotating schedule.

Job Benefits

At Dye & Durham, we invest in our employees' growth through training and development. We offer competitive salaries, healthcare, pension, discounts, wellness programs, and paid time off for moving or volunteering.

Our Values

• We ask how tomorrow can be better than today.
• We are passionate about solving customer challenges.
• We innovate and break boundaries.
• We value diverse perspectives and dialogue.
• We take ownership and celebrate successes together.

Additional Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Other
• Industry: Software Development