Bilingual Client Support Coordinator (Temp)

Business Development Bank of Canada; Montreal (administrative region); Hybrid; CAD 42,000 - 60,000; Full time

Job summary

Business Development Bank of Canada is seeking a bilingual administrative professional to join the Montréal team. You will support Account Managers across Canada with administrative and client service activities, ensuring a consistent, efficient, high-quality experience for clients.

This 12-month temporary role requires a college diploma in Office Administration (or bachelor in Business Administration), fluency in French and English, and strong MS Office skills.

Qualifications

• Fluency in French and English, both written and spoken.
• College diploma in Office Administration or Bachelor's degree in Business Administration.
• Minimum 2 years of experience in an administrative support, client support, coordination, or related role.
• Proficiency with Microsoft Office, including: Microsoft Word; Microsoft Excel; Microsoft Outlook.
• Ability to learn and use new technologies and digital tools, including Microsoft Copilot or similar AI-enabled tools.
• Strong organizational and time management skills.
• Ability to manage high volumes of work and multiple competing priorities.
• High attention to detail and accuracy.
• Ability to work effectively in a deadline-driven environment.
• Strong written and verbal communication skills.
• Strong interpersonal skills with the ability to build and maintain professional relationships.
• Ability to work within structured processes and follow established procedures.

Responsibilities

• Manage and prioritize work within a queue-based system while meeting established service level standards.
• Support Account Managers with administrative and client service activities across Canada.
• Deliver a consistent and high-quality client experience by processing requests accurately and efficiently.
• Proactively contact clients to clarify information, resolve issues, and advance requests.
• Maintain accurate records, documentation, and completion of required follow-ups.
• Ensure all communications comply with established policies, procedures, and service standards.
• Apply judgment when interpreting guidelines and determining appropriate actions.
• Adapt to evolving processes, procedures, and technologies.
• Manage multiple priorities and deadlines in a fast-paced environment.
• Contribute to BDC’s mission of supporting the growth of small and medium-sized businesses across Canada.

Skills

Bilingual French-English

MS Office proficient

Attention to detail

Organization skills

Ability to manage multiple priorities

Strong communication

Education

College diploma in Office Administration

Bachelor's degree in Business Administration

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Copilot / AI tools

Job description

Business Development Bank of Canada is seeking a bilingual administrative professional to join the Montréal team. You will support Account Managers across Canada with administrative and client service activities, ensuring a consistent, efficient, high-quality experience for clients.

This 12-month temporary role requires a college diploma in Office Administration (or bachelor in Business Administration), fluency in French and English, and strong MS Office skills.