Bilingual Client Support Coordinator – Virtual Business Centre, Temporary

Jobtailor; Montreal (administrative region); On-site; CAD 42,000 - 54,000; Full time

Job summary

Jobtailor in Montreal, QC, is seeking an organized administrative professional to support Account Managers and client services across Canada. You will manage queues, process requests, and maintain accurate records to deliver high-quality service.

Fluency in French and English and proficiency with MS Office are required. The role emphasizes attention to detail, multi-tasking, and adherence to policies while building professional relationships.

Qualifications

• Bilingual in French and English required (written and spoken).
• Minimum 2 years of experience in administrative support, client support, coordination, or related role.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Ability to learn and use new technologies and digital tools, including AI-enabled tools like Copilot.
• Strong organizational and time management skills.
• Ability to manage high volumes of work and multiple priorities.

Responsibilities

• Manage and prioritize work within a queue-based system while meeting service standards.
• Support Account Managers with administrative and client service activities across Canada.
• Process requests accurately and efficiently to deliver high-quality client experience.
• Proactively contact clients to clarify information, resolve issues, and advance requests.
• Maintain accurate records and documentation and complete follow-ups.
• Ensure communications comply with policies, procedures, and service standards.
• Apply judgment when interpreting guidelines and determining actions.
• Adapt to evolving processes, procedures, and technologies.
• Manage multiple priorities and deadlines in a fast-paced environment.
• Contribute to Jobtailor’s mission of supporting small and medium-sized businesses across Canada.

Skills

Fluency in French & English

Microsoft Office Proficiency

Client Support Experience

Organizational Skills

Attention To Detail

Time Management

Strong Communication Skills

Relationship Building

Adaptability

Queue-Based System Management

Education

College Diploma In Office Administration

Bachelor's Degree In Business Administration

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Copilot

AI-Enabled Tools

Job description

• Manage and prioritize work within a queue-based system while meeting established service level standards
• Support Account Managers with administrative and client service activities across Canada
• Process requests accurately and efficiently to deliver a consistent, high-quality client experience
• Proactively contact clients to clarify information, resolve issues, and advance requests
• Maintain accurate records and documentation and complete required follow-ups
• Ensure communications comply with established policies, procedures, and service standards
• Apply judgment when interpreting guidelines and determining appropriate actions
• Adapt to evolving processes, procedures, and technologies
• Manage multiple priorities and deadlines in a fast-paced environment
• Contribute to BDC’s mission of supporting the growth of small and medium-sized businesses across Canada

Requirements

• Fluency in French and English, both written and spoken
• College diploma in Office Administration or Bachelor's degree in Business Administration
• Minimum 2 years of experience in an administrative support, client support, coordination, or related role
• Proficiency with Microsoft Office, including Microsoft Word, Microsoft Excel, and Microsoft Outlook
• Ability to learn and use new technologies and digital tools, including Microsoft Copilot or similar AI-enabled tools
• Strong organizational and time management skills
• Ability to manage high volumes of work and multiple competing priorities
• High attention to detail and accuracy
• Ability to work effectively in a deadline-driven environment
• Strong written and verbal communication skills
• Strong interpersonal skills with the ability to build and maintain professional relationships
• Ability to work within structured processes and follow established procedures
• Experience working in a financial institution preferred
• Knowledge of financing operations, lending processes, or related financial services activities preferred
• Experience supporting Account Managers, Relationship Managers, or similar client-facing business teams preferred
• Experience working in a queue-based or service-request management environment preferred

Core Competencies

Demonstrates strong organizational and time management skills while managing multiple priorities in a fast-paced environment. Proficient in client support and administrative tasks, with fluency in both French and English, ensuring high-quality service delivery and compliance with established procedures.

Highest-signal resume keywords

• Fluency In French And English
• Microsoft Office Proficiency
• Client Support Experience
• Organizational Skills
• Attention To Detail

Hard Skills

• Administrative Support
• Client Support
• Queue-Based System Management
• Documentation Management
• Financial Services Knowledge
• Lending Processes Knowledge
• Experience With Digital Tools
• Service Level Standards Compliance
• Request Processing
• Follow-Up Management

Soft Skills

• Strong Communication Skills
• Interpersonal Skills
• Judgment And Decision-Making
• Adaptability
• Time Management

Certifications & Qualifications

• College Diploma In Office Administration
• Bachelor's Degree In Business Administration

Industry Keywords

• Financial Institution Experience
• Client-Facing Business Teams
• Service-Request Management
• Small And Medium-Sized Business Support
• Process Compliance

Tools & Technologies

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Microsoft Copilot
• AI-Enabled Tools