BILINGUAL CLIENT SUPPORT COORDINNATOR, VIRTUAL BUSINESS CENTRE - Across Canada - Temporary (12 months)

Business Development Bank of Canada; Montreal (administrative region); Hybrid; CAD 42,000 - 60,000; Full time

Job summary

Business Development Bank of Canada is seeking a bilingual administrative professional to join the Montréal team. You will support Account Managers across Canada with administrative and client service activities, ensuring a consistent, efficient, high-quality experience for clients.

This 12-month temporary role requires a college diploma in Office Administration (or bachelor in Business Administration), fluency in French and English, and strong MS Office skills.

Qualifications

• Fluency in French and English, both written and spoken.
• College diploma in Office Administration or Bachelor's degree in Business Administration.
• Minimum 2 years of experience in an administrative support, client support, coordination, or related role.
• Proficiency with Microsoft Office, including: Microsoft Word; Microsoft Excel; Microsoft Outlook.
• Ability to learn and use new technologies and digital tools, including Microsoft Copilot or similar AI-enabled tools.
• Strong organizational and time management skills.
• Ability to manage high volumes of work and multiple competing priorities.
• High attention to detail and accuracy.
• Ability to work effectively in a deadline-driven environment.
• Strong written and verbal communication skills.
• Strong interpersonal skills with the ability to build and maintain professional relationships.
• Ability to work within structured processes and follow established procedures.

Responsibilities

• Manage and prioritize work within a queue-based system while meeting established service level standards.
• Support Account Managers with administrative and client service activities across Canada.
• Deliver a consistent and high-quality client experience by processing requests accurately and efficiently.
• Proactively contact clients to clarify information, resolve issues, and advance requests.
• Maintain accurate records, documentation, and completion of required follow-ups.
• Ensure all communications comply with established policies, procedures, and service standards.
• Apply judgment when interpreting guidelines and determining appropriate actions.
• Adapt to evolving processes, procedures, and technologies.
• Manage multiple priorities and deadlines in a fast-paced environment.
• Contribute to BDC’s mission of supporting the growth of small and medium-sized businesses across Canada.

Skills

Bilingual French-English

MS Office proficient

Attention to detail

Organization skills

Ability to manage multiple priorities

Strong communication

Education

College diploma in Office Administration

Bachelor's degree in Business Administration

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Copilot / AI tools

Job description

We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs. Choosing BDC as your employer also means:

• Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions
• A Defined Benefit Pension Plan
• A $750 wellness and health care spending account, to name a few
• In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1
• A hybrid work model that truly balances work and personal life
• Opportunities for learning, training and development, and much more... Explore the BDC Way in our Culture Book

*Please take note that this role is temporary for 12 months.

POSITION OVERVIEW

At BDC, the only bank dedicated exclusively to Canadian entrepreneurs, you will support Account Managers across Canada by coordinating administrative and client service activities. Your work contributes directly to delivering a consistent, efficient, and high-quality experience for Canadian businesses. This role is suited to individuals who thrive in a structured, process-driven environment, enjoy detailed administrative work, and can manage multiple priorities while maintaining accuracy. At BDC, you can be yourself at work, and we value inclusion, equity, and diversity.

CHALLENGES TO BE MET

• Manage and prioritize work within a queue-based system while meeting established service level standards
• Support Account Managers with administrative and client service activities across Canada
• Deliver a consistent and high-quality client experience by processing requests accurately and efficiently
• Proactively contact clients to clarify information, resolve issues, and advance requests
• Maintain accurate records, documentation, and completion of required follow-ups
• Ensure all communications comply with established policies, procedures, and service standards
• Apply judgment when interpreting guidelines and determining appropriate actions
• Adapt to evolving processes, procedures, and technologies
• Manage multiple priorities and deadlines in a fast-paced environment
• Contribute to BDC’s mission of supporting the growth of small and medium-sized businesses across Canada

WHAT WE ARE LOOKING FOR

• Fluency in French and English, both written and spoken
• College diploma in Office Administration or Bachelor's degree in Business Administration
• Minimum 2 years of experience in an administrative support, client support, coordination, or related role
• Proficiency with Microsoft Office, including: Microsoft Word; Microsoft Excel; Microsoft Outlook
• Ability to learn and use new technologies and digital tools, including Microsoft Copilot or similar AI-enabled tools
• Strong organizational and time management skills
• Ability to manage high volumes of work and multiple competing priorities
• High attention to detail and accuracy
• Ability to work effectively in a deadline-driven environment
• Strong written and verbal communication skills
• Strong interpersonal skills with the ability to build and maintain professional relationships
• Ability to work within structured processes and follow established procedures

Preferred qualifications

• Experience working in a financial institution
• Knowledge of financing operations, lending processes, or related financial services activities
• Experience supporting Account Managers, Relationship Managers, or similar client-facing business teams
• Experience working in a queue-based or service-request management environment

*Please note that temporary employees are not eligible for benefits.

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work.

If you require an accommodation to complete your application, please do not hesitate to contact us at [e-mail].

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.

BDC is a bank unlike any other. We are the only bank dedicated exclusively to the development of Canadian businesses. The only institution whose purpose is to promote the growth of the Canadian economy by focusing on the success of small and medium-sized businesses, with a human touch and a genuine presence. At BDC, we’re changing people’s and businesses’ lives for the better. That’s what makes us unique as a bank. That’s why we are banking at another level.