Bilingual Partner Operations Specialist

LGM Financial Services Inc.; Laval; On-site; CAD 87,000 - 109,000; Full time

Benefits offered by this job

Hybrid work model

Health benefits

Group RRSP

Performance bonus

Education sponsorship

Wellness benefits

Paid community days

Birthday off

Vehicle rebate

Job summary

LGM Financial Services is seeking a Partner Operations Specialist based in Laval, QC or Vancouver, BC, fluent in French and English. The role focuses on managing escalations across claims adjudication, contract administration, legal and consumer matters, while coordinating with vendors and internal teams to meet KPIs.

The successful candidate will oversee documentation, reporting, and continuous improvement within the Customer Experience department, with a strong emphasis on timely resolutions

Qualifications

• Fluently bilingual in French and English.
• Strong oral and written communication to explain decisions to customers, dealerships, OEMs and internal teams.
• Experience in claims adjudication or contract administration is preferred.

Responsibilities

• Manage dealer escalations and contract holder escalations arising from claims adjudication.
• Handle contract administration escalations with dealers and holders.
• Oversee legal, consumer and customer experience escalations and coordinate with internal teams.
• Coordinate OEM escalations with relevant departments.
• Maintain documentation and tracking systems for escalations and resolutions.
• Provide cross-functional support and knowledge sharing to ensure consistent application of processes.

Skills

Bilingual FR/EN

Communication skills

Customer service

Documentation records

Claims adjudication

Contract administration

MS Office

CRM systems

Education

Business-related degree

Automotive industry background

Tools

MS Office

CRM software

Job description

LGM Financial Services is seeking a Partner Operations Specialist based in Laval, QC or Vancouver, BC, fluent in French and English. The role focuses on managing escalations across claims adjudication, contract administration, legal and consumer matters, while coordinating with vendors and internal teams to meet KPIs.

The successful candidate will oversee documentation, reporting, and continuous improvement within the Customer Experience department, with a strong emphasis on timely resolutions