Bilingual Care Coordinator - Patient Experience & Admin

Portage Ventures GP Inc.; Canada; Hybrid; CAD 30,000 - 39,000; Full time

Job summary

Dialogue, Canada’s leading virtual care provider, seeks a Care Coordinator – Reduced Scope to support essential administrative tasks and patient care across Canada. The role emphasizes prescription processing, referrals, scheduling follow-ups, and assisting patients within a hybrid work setting.

Ideal candidates will be bilingual (English and French), possess strong communication skills, and have a passion for patient experience.

Qualifications

• Autonomy, attention to detail, initiative, and a positive attitude are highly valued.
• Willingness to work evenings and weekends (2nd shift coverage).
• Excellent written and verbal communication skills.
• Experience within the public healthcare system preferred.

Responsibilities

• Act as the first point of contact between patients and the healthcare team.
• Process prescriptions, send referrals, schedule follow-ups and support patient navigation.
• Liaise between medical support and technical teams to resolve issues.
• Provide administrative support to clinicians and advise patients on navigating the provincial system.

Skills

Bilingual English/French

Job description

Dialogue, Canada’s leading virtual care provider, seeks a Care Coordinator – Reduced Scope to support essential administrative tasks and patient care across Canada. The role emphasizes prescription processing, referrals, scheduling follow-ups, and assisting patients within a hybrid work setting.

Ideal candidates will be bilingual (English and French), possess strong communication skills, and have a passion for patient experience.