Care Coordinator

Portage Ventures GP Inc.; Canada; Hybrid; CAD 30,000 - 39,000; Full time

Job summary

Dialogue, Canada’s leading virtual care provider, seeks a Care Coordinator – Reduced Scope to support essential administrative tasks and patient care across Canada. The role emphasizes prescription processing, referrals, scheduling follow-ups, and assisting patients within a hybrid work setting.

Ideal candidates will be bilingual (English and French), possess strong communication skills, and have a passion for patient experience.

Qualifications

• Autonomy, attention to detail, initiative, and a positive attitude are highly valued.
• Willingness to work evenings and weekends (2nd shift coverage).
• Excellent written and verbal communication skills.
• Experience within the public healthcare system preferred.

Responsibilities

• Act as the first point of contact between patients and the healthcare team.
• Process prescriptions, send referrals, schedule follow-ups and support patient navigation.
• Liaise between medical support and technical teams to resolve issues.
• Provide administrative support to clinicians and advise patients on navigating the provincial system.

Skills

Bilingual English/French

Job description

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

• Impact
• Community
• Growth
• Excellence

Feel like you can make a difference? Good news, we saved you a seat!

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [e-mail].

Your role as Care Coordinator (Reduced Scope)

Dialogue is looking for a Care Coordinator – Reduced Scope to join our team and help improve the well-being of our members, while supporting the administrative needs of our healthcare team. In this hybrid role, you will focus on essential tasks such as processing prescriptions, sending referrals, scheduling follow-up appointments, and supporting our members as needed.

If you’re looking for a position where you can make an impact while focusing on key operational functions, we have a place for you!

What you'll be doing

• Acting as the first point of contact between the patient and the medical team
• Post-appointment follow-up, including sending prescriptions, scheduling follow-up appointments, sharing navigation resources, and sending recommendations by fax
• Liaising between medical support and technical teams to help patients and providers resolve various medical, technical, or logistical issues
• Assisting patients in finding resources in order to deliver a memorable experience
• Committing to ensuring complete customer satisfaction
• Communicating with pharmacies and other healthcare facilities by fax or phone, as needed
• Providing administrative support to clinicians
• Advising patients to help them navigate their provincial healthcare system
• Ensuring efficiency throughout the patient journey in collaboration with members of the care team

We'd love to hear from you if you have

• Personality traits such as autonomy, attention to detail, initiative, and a positive attitude
• Availability to work evenings and weekends, as work schedules include day and evening shifts (from 6:00 a.m. to midnight, seven days a week). Our operational needs are primarily in the evenings and on weekends
• Excellent written and verbal communication skills
• The ability to manage crises and resolve problems quickly while remaining calm
• Professional experience within the public healthcare system
• A desire to work in an environment that encourages autonomy, patience, and empathy
• Motivation to work in a dynamic, patient experience focused environment
• An interest in an innovative work setting
• Comfort with computer tools and technology
• Strong organizational skills and attention to detail
• Good time management skills and the ability to prioritize tasks effectivelyA customer service oriented mindset and a willingness to help others
• Excellent written and verbal communication skills

Please note that as we serve customers across Canada, bilingualism is essential for this position. You may be required to communicate in French and English.