Healthcare Scheduling Coordinator - Patient Care Liaison

Bayshore HealthCare

Sault Ste. Marie

On-site

CAD 45,000 - 60,000

Full time

4 days ago

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Benefits offered by this job

Health benefits

Paid time off

Retirement plan

Growth opportunities

Competitive salary

Job summary

Bayshore HealthCare is seeking a Client Scheduling Coordinator to bridge patients, families, and care providers across Canada. You will manage referrals, optimize caregiver assignments by geography and skill, and maintain clear schedules using the EMR system.

The role requires strong customer service, healthcare familiarity, and English communication skills, with additional French as an asset for Quebec locations. A supportive team environment and growth opportunities are offered.

Qualifications

Minimum two years of customer service experience, preferably in healthcare.
Strong communication skills, both written and verbal in English.
Proficiency with Windows, MS Office, and EMR systems.
Ability to multitask and organize workloads in a fast-paced environment.

Responsibilities

Communicate professionally with patients, families, staff, and funder organizations.
Process funder referrals and updates in the EMR (Procura).
Collaborate with Supervisors, field staff, and patients to assess service needs.
Assign care providers based on client needs, geography, and availability.
Coordinate caregiver assignments and ensure service delivery.
Inform patients and staff of initial and ongoing schedules.
Optimize staff schedules to match availability and client care needs.
Maintain accurate records in the EMR.
Address patient concerns promptly and follow escalation paths.